Data Analyst- Customer Analytics

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

 

POSITION SUMMARY:

 

Are you ready to take on the role of Data Analyst - Customer Analytics and drive a deep understanding of how consumer experience on Nespresso's direct channels impacts customer retention and lifetime value? As a Data Analyst, you will utilize advanced analytics techniques to uncover insights into customer behavior, providing actionable recommendations for the Product and Retail Teams. You will support the Sr Analytics Manager by conducting ad hoc analyses and creating automated dashboards to address strategic questions. Additionally, you will contribute to Nespresso's goal of enhancing cross-channel, personalized customer experience by executing the A/B testing plan established by the Customer Intelligence and Retail Teams. Join us in this role and make a significant impact on the organization's understanding of customer behavior and its ability to deliver exceptional experiences.

 

This is a  hybrid opportunity (2 days onsite at Nespresso USA's NYC Manhattan Herald Square office), with the remaining days working remotely from home.

 

RESPONSIBILITIES:

 

Evaluation of In Store CX Initiatives:

• Owns measurement of the impact of business activities on retention and lifetime value
• Consult on A/B testing set up and execution for CX initiatives
• Analyze the results of A/B testing and shares findings and recommendations for improvement with business stakeholders
• Partner with Retail team on completion of pre/post analyses

 

Customer Analysis & Insights Generation:

• Own questions related to cross-channel customer behavior
• Distill data into actionable insights and synthesizes findings in ways to drive maximum impact to the business
• Mine data sources for insights and trends to unlock business value and inform strategic decisions
• Proactively initiate analyses based on trends in the data and shares findings with the wider organization
• Maintain strong working relationships both internally cross-functionally and with the relevant partners at HQ

 

Reporting Ownership & Dashboard Creation:

• Review automated reporting and own interpretation and sharing of results with business stakeholders during internal meetings
• Stay on top of trends uncovered in reporting, identifying key opportunities for the Customer Intelligence Team
• Lead the development of additional automated Power BI/Databricks reports based on business needs

 

Product Analytics Support:

• Analyze ad hoc based product performance related queries
• Maintain and improve existing product analytics tools and reports

 

REQUIREMENTS:

 

• Bachelor’s Degree , preferably in Business/Marketing, Statistics, or Computer Science
• Advanced degree in analytics or similar field a plus
• 1+ year of experience in an analytics role
• Advanced SQL querying skills
• Programming language skills (R, Python, etc.) preferred
• Experience with CRM and marketing data strongly preferred
• Experience with data visualization tools a plus

 

SKILLS:

 

• Strong analytical skills
• Advanced communication skills (both written and verbal)
• Ability to deliver insights and findings clearly and accurately in stakeholder communication
• Able to effectively manage competing & parallel project demands.
• Solid strategic thinking and presentation sk