Program Manager, Global Strategic Accounts, CX

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE… 

Pure’s Customer Experience (CX) Global Strategic Accounts Program was established to drive long-term value through strategic alignment with our most valued global enterprise customers. The Program’s core mission is to establish and maintain a trusted advisor business partnership that produces mutual innovation and value creation, resulting in measurable outcomes for our strategic accounts. As a critical leader in the Program, the Global Strategic Accounts Marketing Program Manager is responsible for owning and implementing the program’s lifecycle including customer-facing features and benefits, program messaging and marketing materials, and the tools, processes and metrics to support the team and program performance..

This position requires someone who is a proven leader of strategic program management, experienced in turning voice of customer feedback and ideas into a roadmap strategy, a self-starter with a reputation of accountability and owning execution, building and managing cross-functional team relationships to execute on a program roadmap, demonstrates exceptional marketing and communication (visual, messaging and presentation) skills, proven effectiveness in matrix leadership, experience in building and driving standard processes, communication plans and best practices across a global team, a background in continual service improvement methodology, and capable of envisioning and building operational excellence that generates high customer satisfaction. This role will support a team of Global Strategic Account Service Directors responsible for driving long-term, measurable value with our most strategic customers.

WHAT YOU’LL BE DOING… 

• Own the development and execution of the Global Strategic Accounts program strategy and roadmap following a product management methodology
• Create compelling content for various communication channels (e.g., internal and external presentations, videos, email content, RFP content etc.) that articulates the benefits and features of the program
• Develop and refine program positioning and messaging that differentiates our program’s value in the market.
• Aggregate, analyze and amplify voice of customer insights and feedback to understand the customer experience of designated strategic accounts, competitive landscape, market trends, and translate findings into an actionable program strategy, roadmap and feature set.
• Build and manage presentation, account plan and communication templates, tools and training materials to support the Global Strategic Account Service Directors and teams supporting designated accounts including sales, service delivery and other cross functional members. 
• Measure and report on the performance of the program, analyzing the effectiveness and value of different feature sets and actions targeted at achieving customer outcomes.
• Project manage and drive continuous improvement activities and problem management trends for designated accounts,