Associate Director Cybersecurity - IAM Access Operations

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About the Company: 

Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it. 

About the Team: 

Join AT&T's Identity and Access Management team as an Associate Director leading critical IAM operations that protect millions of users. This role combines deep IAM technical expertise with proven leadership skills to drive operational excellence and transform our organization into a best-in-class IAM operation. 

You'll lead a high-performing team based in the U.S. This opportunity allows you to shape enterprise-scale IAM strategy and execution while developing the next generation of IAM professionals in a rapidly evolving environment focused on delivering transformative results. 

About the Job: 

The IAM Access Operations Associate Director will be a transformational leader within our Identity and Access Management team, driving both strategic vision and operational excellence. This role demands a unique blend of deep technical IAM expertise and proven leadership capabilities to guide teams toward best practices while delivering enterprise-scale results. 

Success in this dynamic position requires exceptional interpersonal skills, sharp analytical thinking, and a proven track record of delivering high-impact outcomes in complex, time-sensitive environments. You'll balance strategic planning with hands-on technical guidance, ensuring your teams have the direction and expertise needed to excel in a rapidly evolving IAM landscape. 

The role encompasses leading strategic initiatives, fostering global collaboration, and overseeing critical application on-boarding processes while ensuring unwavering compliance with IAM risk and controls. Your commitment to operational excellence and quality assurance will be essential to maintaining the highest standards across all deliverables and establishing AT&T as a leader in enterprise IAM operations. 

Key Roles and Responsibilities 

• Strategic Leadership & Planning 

  • IAM Strategy Development and Implementation: Direct the development and execution of comprehensive support strategies for IAM technologies and services. Lead strategic planning initiatives and develop product support roadmaps that align with organizational objectives and stakeholder requirements. Collaborate with internal stakeholders, end user communities, and partner groups to define strategic direction for IAM operations. 

  • Policy Development and Framework Design: Lead the design and implementation of IAM governance frameworks, policies, and operational procedures. Develop strategic compliance programs aligned with NIST and cybersecurity frameworks to ensure enterprise-wide adherence to security standards. 

• Operational Excellence & Team Oversight 

  • Team Leadership and Operations Management: Provide strategic direction and leadership across multiple IAM operational functions including IGA, PAM, authorization management, and enterprise identity services. Oversee teams responsible for enterprise authentication platforms including RSA infrastructure, licensing management, and comprehensive user support services across internal and external deployments. 

  • Legacy System Support and Modernization: Direct teams responsible for establishing and maintaining support for legacy IAM tools, MFA platforms, and security systems. Lead modernization efforts while ensuring continuity of operations and service excellence.  

  • Quality Assurance and Process Improvement: Establish and maintain high standards of quality for all operational deliverables. Implement and oversee Agile processes and methodologies in operational tasks. Lead continuous improvement initiatives to enhance security posture and operational efficiency while establishing refined operational processes to mitigate control weaknesses and gaps. 

• Compliance & Risk Management 

  • Enterprise IAM Governance and Compliance Oversight: Direct and oversee enterprise-wide compliance with IAM security policies across all IT assets including applications and servers. Develop and execute reme