Manager of Care Coordination - Full Time - Stamford, CT

Job Description Summary:

Job Description:

The Manager of Care Coordination provides leadership and programmatic supervision to care coordination teams across three CGC programs/departments: System of Care (SOC), Child and Family Therapy Request for Service (RFS) and Victims of Crime Assistance (VOCA) services.  The Manager oversees the work of Care Coordinators to ensure that services are provided in accordance with CHC’s mission, individual programmatic models and contract/funder requirements.  In addition, the Manager is responsible for forging close working relationships with CGC’s clinical leadership as well as community stakeholders and families through ongoing collaboration and community outreach, with the goal of improving service delivery and reducing barriers to access to care.

ROLE AND RESPONSIBILITIES

System of Care (SOC) (.5FTE)

Supervise all programmatic aspects of the delivery of the System of Care model, including:

• Hire, supervise and conduct performance evaluations of SOC staff to promote excellence, professional development, and job satisfaction
• Triage and assign cases in a timely manner
• Provide weekly individual/group supervision to SOC care coordinators and monthly team meetings with subcontractor SOC care coordinators in order to build team cohesion
• Monthly meetings with subcontractor SOC Manager to review performance metrics, training needs and adherence to grant requirements
• Ensure timely completion of program data entry to meet grant requirements
• Participate in Quality Improvement projects as needed
• Oversee appropriate use of flexible funds
• Participate in state-wide SOC meetings and key initiatives

Request for Service (RFS)/Point of Entry (POE) (.25FTE)

Supervise all programmatic aspects of the RFS/POE department, including:

• Hire, supervise and conduct performance evaluations of RFS staff to promote excellence, professional development, and job satisfaction
• Support RFS care coordinators in responding to families’ requests for service calls in a timely manner
• Screen referrals from higher levels of care to ensure appropriateness of referral for agency-specific programs
• Maintain RFS schedule to ensure appropriate coverage
• Develop and maintain close working relationships with referral sources

Victims of Crime Act (VOCA) Program Services (.25FTE)

• Oversee screening, triage and assessments for victims and witness of crime and other potentially traumatic events to ensure rapid assignment to appropriate programs and services
• Support Director of Victim Services to ensure that services provided to VOCA families are in accordance with grant requirements and all documentation across programs that provide those services follow designated workflows

Other General Responsibilities

• Provide direct clinical or care coordination services to a small caseload, based on training and licensure
• Coordinate community outreach efforts to promote the agency’s services in the community
• Participate in community stakeholder meetings, in close collaboration with CHC Vice President for the Western Region and Director of Community Engagement & Relations

• Participate in interdisciplinary treatment planning team meetings and agency trainings
• Other related duties as assigned

QUALIFICATIONS

Required Skills and Education

• Master’s in counseling, social work or other mental health profession preferred; BA/BSW with at least 1 year supervisory experience considered
• Expertise in community service systems; conversant with mental health diagnosis and treatment
• Experience as a dynamic leader with strong group facilitation skills, able to engage professionals from different disciplines and agencies
• Experience as a skilled advocate, with a passion and commitment to working with children, adolescents and their families
• Verbal and written fluency in English required; bi-lingual fluency in Spanish, Haitian Creole or another language widely spoken in our community highly desired
• Experience working with patients from culturally diverse backgrounds, and the ability to demonstrate cultural humility and sensitivity
• Computer skills required; familiarity with electronic health record systems a plus

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays.
• Minimal physical effort.  Must be able to operate computer and telephone continuously. Regular regional travel is necessary.

Organization Information:

Community Health Center, In