VIP Services / Operations Internship

Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.

For our World Triathlon Corporation in Louisville, Colorado, we are seeking a highly motivated individual for the position of VIP Services / Operations Internship. 

Job Summary

The VIP Services/Operations Intern is responsible for assisting the VIP Experiences team with pre-event communications through the VIP inbox, social media marketing, and VIP Informational Guides. They will assist in reviewing post-race VIP surveys and feedback reports. This Intern will also assist with creating and submitting access credentials for all North America events. We are seeking a student pursuing their Bachelor’s degree who is comfortable on different social media platforms and able to assist in customer service correspondence. This is a Non-paid Internship. 

What You’ll Be Doing

Step into a role where no two days are the same, and your impact is felt far beyond your desk. You will:

Overview

• Assist VIP Experiences teams with creating social media content which Includes creating graphics on Canva or Adobe and uploading them using Basecamp and Emplifi
• Assist with IRONMAN VIP & Rock ‘n’ Roll VIP event inboxes as needed by answering customer services tickets through the platform D365
• Assist with access credentials request forms and ordering credentials as
• needed
• Assist with post-race surveys and reporting feedback to the VIP Experiences
• team

Problem Solving

• Encounters problems which are varied and nonroutine
• Requires basic problem-solving techniques to clearly define problems
• Identifies the most appropriate option/solution to adjust or improve existing
• approaches
• Requires objective review of difficult work problems, obtaining cooperation
• or approval

Interaction

• Exchanges standard technical or non-technical information with colleagues
• and immediate superiors and/or customers
• May be required to interpret or clarify technical information to aid
• understanding
• Interprets or explains data or information to deliver messages
• Audience may not be knowledgeable about the subject matter

Impact

• Impact is short-term
• Scope of impact will be at the department level and related activities outside
• of own team
• Activities limited to monthly/quarterly planning
• Accountability
• Accountable for the on-time delivery of own work and that of

Requirements

What You Bring to the Team

We’re looking for someone who doesn’t just tick boxes, but thrives in our fast-paced, global environment. Ideally, you have:

Requirements:

• Be in the progress of a Bachelor’s degree in Business, Event Management, or Sport Management
• Hybrid workplace at our Louisville, Colorado Office

Skills and Knowledge:

• Willing to learn and develop new skills
• Strong sense of urgency with a positive can-do attitude
• Must be able to lift up to 50 lbs
• Must be familiar with Microsoft platforms
• Ability to work in a fast-paced environment
• Must possess keen attention to detail given the fast-paced environment
• Ability to work with confidential information in a professional manner
• Ability to take initiative and anticipate needs
• Must be hands-on, able to multi-task, and have strong time-management
• skills
• Must possess strong analytical and problem-solving sk