Senior Product Manager

Senior Product Manager 

THE PURPOSE OF ACTIONSTEP  

Helping law firms modernize and embrace the future.  

Law firms provide an essential service to our society. Lawyers and law firm professionals protect people and assets, reduce collective risk, and help businesses grow.     

Law is an incredibly demanding profession that involves complicated, precise work with heightened client care. Midsize law firms often lack the management experience, technology and administrative processes to help them do this work efficiently, instead relying on long hours and manual processes. As a result, the legal sector has traditionally been slow to change. Until now.    

Through our powerful, innovative law firm management technology, Actionstep enables law firms to work efficiently, delight clients, evolve with the market and thrive as efficient, profitable businesses.  

With Actionstep, law firms are equipped to confidently embrace the future.  

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software.  We are a fast growing, dynamic business with a global customer base of more than 40,000 and a team of over 220 in the USA, Australia, UK, Canada and New Zealand.    

Job Title: Product Manager – Enterprise 

The Purpose of Your Role 

As a Product Manager – Enterprise at Actionstep, your mission is to define and deliver critical platform features that serve the needs of our growing base of larger, more complex legal customers. These features include foundational enterprise capabilities such as Single Sign-On (SSO), Permissions & Access Management, Advanced Search, GDPR, Security Services, and other compliance- or scale-related needs specific to mid-sized and large law firms. 

As Product Manager – Enterprise, you will take ownership of product initiatives from concept through launch and into post-release refinement and lifecycle management. This role demands strong cross-functional collaboration, a keen understanding of enterprise law firm customer needs, and the ability to prioritize trade-offs for both immediate customer impact and long-term platform scalability. 

What You Will Be Doing 

In this role, you will be accountable for: 

Enterprise Product Ownership 

• Own and evolve a number of enterprise-specific product capabilities, such as authentication (SSO), permissions architecture, advanced search, GDPR compliance and secure platform services. 

• Engage directly with large and mid-sized law firms to validate needs and pain points, and translate them into scalable product requirements. 

• Ensure features are enterprise-ready in terms of scalability, security, configurability, and compliance. 

Delivery Execution 

• Drive initiatives from discovery through delivery using agile and design-thinking practices. 

• Create clear, well-defined product requirements including PRDs, initiative phases, user stories, specs, wireframes, and user flows. 

• Collaborate with engineering and design to bring features to life, ensuring technical feasibility and high-quality outcomes. 

• Oversee testing, documentation, training enablement, and rollout planning to ensure successful launches and customer adoption. 

Cross-functional Collaboration 

• Partner with stakeholders in Engineering, Design, Sales Engineering, Customer Success, and Marketing to ensure alignment and consistent communication across all phases of the product lifecycle. 

• Serve as a voice of the enterprise customer internally, ensuring that platform investments are driven by real user needs and business outcomes. 

Strategic Insight & Lifecycle Management 

• Maintain ownership of your domain's roadmap, informed by customer feedback, usage data, commercial input, and platform goals. 

• Contribute to broader company-level planning by surfacing enterprise insights, risks, and emerging needs. 

• Monitor product usage, customer satisfaction, and technical performance post-launch to drive continuous improvements. 

Customer & Market Engagement 

• Regularly engage with customers to understand evolving requirements, especially those related to security, scalability, and operational control. 

• Stay up to date on legal tech trends, competitive offerings, and broader enterprise SaaS best practices in areas like authentication, permissions, and user management. 

Relationship Management 

• Build and nurture strong working relationships with key internal stakeholders and external enterprise clients. 

• Represent the Product team with professionalism and domain confidence during customer calls, par