KidStrong Assistant Center and Sales Director

WHAT IS KIDSTRONG? At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends running the playground and raising their hands high in the classroom. In other words… kids who will win at life!  
Middletown DE is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.   OPEN POSITION & SCHEDULE We have an immediate need for a high-energy, hyper-organized, passionate Assistant Center and Sales Director to lead our Middletown DE location. As the Assistant Center and Sales Director, you will be responsible for providing daily operations, member assistance, and sales from leads for the Center. This critical position must have a solid understanding of member satisfaction, KidStrong systems, sales and a passion to drive growth for the center. As for the sales function, you must execute a lead generation/marketing strategies plan to increase sales. This person must pose a high caliber approach to organization, be friendly and professional, also must be a self-motivator that is hungry to meet and beat goals.  
CENTER OPERATIONS and SALES MANAGER RESPONSIBILITIES

• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
• Driving membership sales through high-volume outbound phone calls on inbound leads 
• Provides excellent leadership and management to create a positive, successful environment for staff and clients. 
• Properly manages and exceeds all KidStrong sales and operational budgets. 
• Responsible for overseeing the sales process and systems. 
• Works closely with the KidStrong Director to ensure that the staff and Center are looked after. 
• Builds and maintains KidStrong class size through scheduling optimization. 
• Models all Center activities through self-involvement (leading by example). 
• Trains and mentors subordinates for ongoing success and future growth. 
• Communicate with staff for all trials and anything they need to know about the members. 
• Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests 
• Enforces KidStrong corporate policies, business practices, systems and processes. 
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests. 
• Provides and maintains the highest level of customer service. 
• Provides effective decision-making regarding customer service issues. 
• Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Center Director and Head Coach)

JOB QUALIFICATIONS 

• Prior experience customer service/memberships
• Strong sales mentality and comfortability with outbound sales efforts  ( outbound phone sales is strongly preferred)
• Associate or bachelor's degree in business, education, or a related field. 
• Must have the ability to work a flexible schedule, including at least evenings per week (the last class ends at 7 pm) and weekends (at least 1 weekend morning). 
• Be promotional-oriented and have the ability to schedule trials with a thorough vetting process. 
• Understanding of all performance metrics (KPIs), revenue, etc. 
• Excellent verbal and written communication skills. 
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence. 
• Strong work ethic, integrity, and professional demeanor. 
• Practical work experience using Microsoft Office products as well as G-Suite 
• Fitness, retail, and/or hospitality industry experience preferred. 
• Required to work at least three (3) weekday nights and at least one (1) weekend day 

IDEAL EXPERIENCE 

• Outbound phone sales experience: 2+ years 
• Customer Service: 2 years 
• Required Shifts: Morning, Mid-Day, Evening, and Weekend 

 

Flexible work from home options available.

Compensation: $16.00 per hour

KidStrong is a private child development training center focused on brain, physical  & character development for ages walking through 11 years old. KidStrong offers a science-based curricul