Digital Selling Specialist, Hybrid Flex 3:45pm - 12:00am with weekends

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

 

Job Overview

Our mission is to guide and inspire our customers to use style as a source of creative energy in their lives. As a Macy’s Digital Selling Specialist , your role involves guiding customers effectively through their shopping experiences while managing inbound phone calls. Upholding high standards of customer satisfaction and professionalism, you prioritize the selling needs of customers, fostering relationships. By focusing on maximizing sales through upselling and cross-selling, you tailor the Macy’s shopping experience uniquely for each customer.

 

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off 
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

 

What You Will Do

• Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience.
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale.
• Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items.
• Handle incoming calls, chats, or emails quickly and with a friendly attitude. Always show understanding for the customer's issues. Act promptly to provide a helpful resolution.
• Create a personal and enjoyable shopping experience that is aspirational yet accessible by using suggestive selling techniques with your customers. Utilize selling skills to help customers with their purchases.
• Capability to incorporate Macy’s customer experience in every interaction. Adaptable and responsive to changing customer needs; a self-starter with initiative to learn new skills; strong decision-making and analytical abilities; proficient in navigating various computer applications with a dual monitor setup; knowledge of consumer protection rules, policies, and guidelines.
• Regular, dependable attendance and punctuality.
• Responsibilities may fluctuate due to business need and colleagues may be responsible to support voice/chat and/or email.

 

Skills You Will Need 

Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines.

Product knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Research: The ability to conduct extensive research to provide proper resolution including following up with customers as needed.

Creative and Strategic Problem-Solving: Capability to approach business challenges and opportunities with creati