Opaque Hotel Account Manager

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As a Hotwire Account Manager on our Hotwire team, you will grow a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships. You will analyze business and operational performance to find opportunities for optimization.  In addition, you will handle service delivery for active accounts, communicating technical and operational impacts as needed. The Account Manager will also ensure execution of account strategies and share best practices across teams and regions.

What You'll Do:

• Builds relationships with customer* account team, including key buyers/decision makers
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account
• Understands and reports a customer’s* business issues through appropriate organization channels
• Recommends products, services, and insights that meet customer* needs
• Builds relationships with customer* account team, including key buyers/decision makers
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account
• Understands and reports a customer’s* business issues through appropriate organization channels
• Acquires a good understanding of how the department operates and fits into the larger organization
• Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers*
• Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its customers*
• Documents components of a business case for change at the direction of more senior colleagues as needed
• Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
• Learns when to partner with legal resources to modify or adjust standard contract terms
• Learns the contract negotiation process and how to complete contractual arrangements
• Exchanges nuanced information to build consensus
• Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
• Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
• Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively.
• Understands standard offerings and major areas of expertise
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
• Develops an understanding of competitors’ standard products and services.
• Demonstrates insightful application of products, technologies, and offerings to account

Who You Are:

• Proficiency in English + local language of the market(s) where applicable
• Effective communicator
• Proficient in sales techniques
• Portfolio management, relationship account management, upselling, and cross-selling experience
• Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers*
• Strategically builds relationships to support total portfolio and organization needs.
• Develops understanding of customer's* industry and competitive market
• Attends meetings with customers* to understand needs and expectations
• Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations
• Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions

Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down