Lana'i Alaka'i

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

JOIN FOUR SEASONS RESORT LANA’I

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hāwanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

(Location description is automatically posted on WorkDay Requisitions)

POSITION TITLE

The Four Seasons Resort Lāna’i is looking for a Lānaʻi Alakaʻi (Culture Carrier) who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

· Through your extensive knowledge of Lānaʻi’s culture, traditions and Hawaiian ancestral arts, share with our guests Lānaʻi’s unique sense-of-place, engage in cultural training programs, be a consummate storyteller of significant places and events of Lānaʻi and the Hawaiian Islands.

· Lead cultural workshops and presentations in collaboration with the Love Lānaʻi Team

· Serve as the ambassador of culture focused on the guest experience at points of arrival, in-stay, and departure delivering signature Lānaʻi elements of culture embedded in our service principles

· Greet guests and establish connections

· Assist with all Cultural & Activities related events as assigned

· Offer and execute extraordinary cultural experiences

· Participate and/or lead combined cultural programs place based with other entities on Island

· Be able to share with our internal guests the parallels between Four Seasons culture and Hawaiian culture.

· Be a liaison with our Director of Guest Experience, Director of Food & Beverage, Director of Rooms and Lānaʻi Planning Committee to create engaging cultural experiences with our primary clientele in mind.

· And More!

WHAT TO BRING

· Successful candidate must possess legal work authorization in United States

· Ability to accurately read and work with computer systems

· Strong and demonstrated track record of Customer Service skills

· 5+ years in the hospitality industry with well rounded Rooms, Pool & Beach, and F&B background

· Must h