Supervisor Retail- Full Time (LINQ LV)

MUST BE 21 YEARS OF AGE OR OLDER

 Summary:

• Retail Supervisor will be responsible for sales, inventory, and revenue generated for HHX merchandise.  The supervision of staff in relation to merchandise.  The providing the best customer service to all guests.  Performs all duties in accordance with Planet Hollywood policies and within the realm of the Caesars Entertainment Mission Statement.

Qualifications:

• Previous high volume customer service experience preferred. Two to Three year retail Supervisory experience is required. Experience in sporting appeal sales is a plus. Must possess excellent customer service and communication skills. Must be at least 18 year of age.  Must be able to read, write, speak, and understand English.  Must present a well-groomed appearance. Must have exceptional work ethic, love working face to face with the public, are able to work flexible hours including evenings, weekends, and holidays. Demonstrates ability to prioritize and handle multiple tasks. Must possess excellent interpersonal, leadership, team building and problem solving skills. Must have working knowledge of computers to include Microsoft Word and Excel. Must be able to work well with co-workers and work as a team.

Core Competencies:

• Leadership: Able to assume a role of authority as necessary; advocate new ideas, even when risk is involved; set an example for coworkers; delegate responsibility and empower associates to make decisions; provide constructive feedback to others.
• Planning, Prioritizing & Goal Setting: Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
• Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
• Relationship Management: Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others. Comprehensive knowledge of general ledger, account reconciliation and capital budgeting.  Proficient with Microsoft Office software.  Strong leadership skills are required.  Must be customer service oriented with excellent communication skills. Strong ability to handle multiple projects required.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
• Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers and subordinates; give proper credit to others; handle all situations honestly.
• Policies, Process & Procedures:  Able to act in accordance with established guidelines written and unwritten; follow standard procedures in crises situations; communicate and enforce organizational policies and procedures.
• Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Essential Job Functions:

•  Approach and greet customers promptly and professionally in order to encourage a positive customer experience.
• Complete required paperwork when handling comps, coupons, and room charge
•  Communicate professionally and diplomatically with customers and co-workers.
• Train and evaluate Team in all functions of the Hoop Hall Experience Retail.  
• Holds staff accountable for achieving standards. 
• Administers discipline and assists with annual performance appraisals.
• Coaches and trains Exhibit Attendants for the execution of all operational processes
• Energizes and motivates teams through positive reinforcement of service standards while executing tasks
• Conducts interviews for new staff and makes recommendations on selected candidates. 
• Resolves payroll discrepancies in a timely manner.
• Schedule employees to meet the demands of the retail.
• Monitors and enforces safety procedures.
• Reviews Profit and Loss s