Home Care - Staffing & Billing Manager

Company Description

Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to and known for shattering the stereotypes of aging services.  Our team is revolutionizing senior living communities by breaking down barriers and embracing the wisdom, experience and vitality of our elders!  In other words, we are working to create citizenship for all those who work and live in our Communities.   

We welcome people of all beliefs, or non-beliefs, and we welcome and encourage people from all faiths and backgrounds to apply to our positions.  At CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices.  We believe that by honoring and celebrating our diversity, we create unity. 

In some cases, the information in a job description may have skills that you are not sure are in line with your previous experience.  If your experience is close to what you see listed here, and if you have valid licensure/certification (if required), please still consider applying with us.  We have found that diversity of experience and skills, combined with a passion for working with older adults makes for an excellent team member.  We are serious about providing equal pay for equal work, and post and hire within defined hiring salary ranges so you know what to expect! 

We are also excited to have received the “Worlds Best Workplace” designation for 2024 - 2025 which came through our own Employee’s positive feedback about our workplace!    

Job Description

Position Summary                                                        

Reporting to the Executive Director (ED), position is responsible for a variety of Rhythms Home Care managerial functions:  administers the staffing and scheduling function; oversees service agreements, client billing, invoices; troubleshooting and resolving both client and team member issues and concerns. With oversight from the ED, coordinates accounting and payroll functions for Rhythms Home Care team members. Together with the DON, coordinates all client medical records, and records of services provided. As a member of the RHC management team, responds to emergencies through rotating on-call duties.  Serves as personnel coordinator for the team, including, but not limited to candidate interview coordination, onboarding processes and documentation, and general tracking of mandatory trainings and certification requirements.  Assists the both the ED and the Director of Nursing (DON) with a variety of projects.

• Develops, coordinates, and maintains both client and staff schedules to meet client needs of clients and maintain quality of care in a fiscally responsible manner.  This includes day-to-day staffing and long-term planning.
• Maintain records to assist in matching each employee’s skills, certifications, experience and abilities with each client’s needs and reasonable requests.
• Serve as part of the job candidate interview team toward hiring and retaining team members at the correct staffing levels.  In conjunction with Human Resources, coordinate new hire onboarding, documentation, training, and records retention.
• Ensure all nonmedical team members obtain and maintain proper training certifications to perform their work duties and provide safe, appropriate, quality care.
• Supervises the Intake and Staffing Coordinator and intake processes, ensuring all service agreements are complete and accurate, the billing setup and intake processes is correct, and clients are billed in a timely manner. Manages the day-to-day billing functions for Rhythms services.
• Regarding new clients, coordinates closely with the RHC Marketing and Business Development Manager.
• Assist the ED and DON with continuing support, development, and tracking of performance management to ensure position functions are carried out per set expectations and team members grow in knowledge and understanding of senior living best practices.
• Responsible for the delegation of tasks to the Intake and Staffing Coordinator.
• Troubleshoot and resolve issues, concerns, and complaints from both clients and team members.  When needed, escalate issues to the ED and DON.
• Performs necessary accounting functions to include processing client bills, telephony monitoring and payroll coordination for all Rhythms employees.  Biweekly, ensure that Payroll is accurate and correct for submission
• Provides all monthly reports related to admissions, discharges, billable hours, accounts receivable, invoicing and RN, LPN, CNA and PCA billing monthly.
• Collaborates with Accounts Receivable to ensure receipt of payment for services rendered.
• Provides community billing information as reques