Senior Manager, Revenue Operations

We have a world class agile market research platform. We help brands rewire their traditional ad & innovation development processes with insights early, often & connected to create a learning loop. The result? They get smarter over time. Insights teams have more impact. Brands launch better ads & products.

We were founded in 2012 with the dream of creating end-to-end automated research. Fast forward 10 years and we have 1,000+ happy customers, 100,000+ ideas tested and we operate in 50+ research markets. And we’re entering the next phase of our growth journey!

So how do we do it? 

Our platform provides access to actionable, quick and smart insights to amplify creative effectiveness and shape winning innovation, empowering creators with the agility and the data they need to make better decisions about the ads and innovation they take to market. 

Through working with some of the biggest brands in the world, we’ve built technology that lets our customers see their product innovations and advertising ideas through their consumers’ eyes so they can quickly iterate, optimize, validate and learn — increasing their chances of in-market success.

Who we're hiring

Zappi is hiring a Revenue Operations Manager, GTM Americas, to partner with senior leadership in driving growth through strategy, data insights, and operational improvements. This individual contributor role is high-impact and highly visible. Ideal for someone who thrives in fast-paced environments, takes initiative, and thrives at solving problems. You will work closely with Sales, Product, Marketing & Customer Success leadership to ensure seamless execution of key commercial initiatives, drive operational efficiencies, and scale go-to-market (GTM) strategies across the Americas.

You will be a data-driven, strategic thinker who can break down complex problems, can manage multiple strategic priorities, and communicate with executive stakeholders. Success is measured by execution of revenue operations business as usual tasks and Zappi’s ability to grow customers and revenue through strategic GTM projects.

Key Responsibilities

1. Go-to-Market (GTM) operations 

• Partner with Americas GTM leaders to accelerate execution & improve operations.
• Drive process improvements in segmentation, pricing, & sales enablement.
• Lead cross-functional initiatives across Product, Marketing, and Customer Success.
• Build operational cadences, dashboards, & reporting to track GTM effectiveness.
• Promote accountability & continuous improvement within the GTM organization.

2. Strategy & data insights

• Frame strategic questions & perform data analysis to shape GTM strategy & uncover growth opportunities.
• Insights for leadership decisions on resourcing, market focus & execution.
• Customer-centric insights from Zappi customer journey to guide GTM decision making.
• Coordinate americas GTM activities, ensuring teams have the right data & motions to engage customers effectively at each stage.
• Leadership on account planning & development of customer growth strategies.

3. Cross functional leadership

• Connective tissue for GTM across Sales, Product, Marketing & Customer Success.
• Internal communications & project management across commercial initiatives.
• Organise GTM motions for key industry events, client roundtables & executive engagements.

What We’re Looking For

• Minimum of 5 years experience in sales strategy & ops, revenue operations or GTM strategy. Relevant experience in fields like management consulting, internal strategy teams, Masters degree or equivalent strategic experience also considered.
• Strong project management and execution in fast-paced environments.
• Skilled at influencing cross-functional teams without direct authority.
• Analytical, data-driven & action-oriented.
• Highly organized with strong attention to detail.
• Passionate about growth and operational efficiency.

Benefits 

• Salary range $125,000 - $145,000 per annum. Salaries are benchmarked annually
• Unlimited holidays – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays
• One company-paid mental health day of rest every quarter (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
• Flexible working arrangements, including remote (unless otherwise specified)
• Thoughtfully designed offices to support both individual work