Location: On-site: West Palm Beach, FL
Job Type: Full‑time, Hourly (Nonexempt)

About the Role

We are seeking a proactive and detail‑oriented General Manager Assistant to support the daily operations of a large Community Association. In this role, you will provide administrative and operational support to the General Manager and help coordinate activities across various departments, including Food & Beverage, Facilities Maintenance, Custodial, Landscaping, and Lifestyle Services.

 

This position plays a key role in ensuring smooth communication between residents, staff, vendors, and leadership. If you enjoy working in a collaborative environment, staying organized, and helping teams succeed, this is an excellent opportunity to grow your career in community management.

Key Responsibilities

Administrative & Operational Support

• Assist the General Manager with the implementation of Board policies and directives within the scope of the management agreement.
• Support communication with the Board of Directors, residents, committees, and vendors as needed.
• Help prepare daily, weekly, and special project schedules; support tracking of priorities and deadlines.
• Assist with annual budget preparation and help monitor operations in alignment with approved budgets.
• Provide support for community projects, strategic initiatives, and governance activities.
• Maintain accurate documentation, reports, and records.

Team & Department Support

• Assist in supervising administrative staff and supporting their day‑to‑day workflows.
• Serve as an internal resource for staff regarding policies, procedures, and communication flow.

Resident & Board Communication

• Act as a liaison between the General Manager and residents to ensure smooth communication and timely follow‑up.
• Support resolution of resident concerns and assist with conflict resolution when appropriate.
• Collaborate with the General Manager to coordinate communication with legal counsel and Board Advisory Committees.

Other Duties

• Perform additional responsibilities as assigned to support community operations.

 

Qualifications

Knowledge, Skills & Abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong understanding of professional communication standards (grammar, structure, spelling).
• Ability to interpret and follow company policies, procedures, and documentation.
• Conflict resolution skills and confidence in handling resident interactions and escalations.
• Strong organizational and time‑management skills with the ability to prioritize effectively.
• Self‑motivated, proactive, detail-oriented, and a collaborative team player.

Education & Experience

• Associate Degree required
• Bachelor’s Degree preferred
• 3–5 years of directly related administrative or operational experience
• 3–5 years of Community Association or property management experience preferred
• 0–3 years of supervisory or lead experience

Certifications / Licenses

• Industry‑specific or location‑specific license(s) required or able to be obtained based on property needs.
• Desire to obtain Florida Community Association Manager License, highly desirable.