Mgr Information Sys IV

Responsibilities: 

Provide Information Systems management in the Americas while building a highly effective and engaged team.

• Oversee the execution of both Service Support and Delivery (ITIL) in the area of responsibility
• Manage Americas application portfolios

Provide expertise related to daily usage, business process support, and maintenance of all IT service-related systems such as ITIL tools and external helpdesk functions.

• Main escalation point for all BPI and application technology
• Provide leadership in managing the Service Level’s in the area of responsibility.  Meet or exceed the Service Level Agreements (SLAs) and define SLAs where not in place.
• Continuously improve the internal IS processes to eliminate waste and to improve customer satisfaction
• Define, manage, and enforce application technology standards
• Execute and oversee all IS procedures in the area of responsibility
• Responsible for all ISO and SOX audits in the area of responsibility

Facilitate business planning, organization, and overall alignment within the America's IS strategic plans.

• Develop and maintain a 5-year strategy with year-by-year road maps in the area of responsibility
• Develop and execute yearly business plans on time and within budget in the area of responsibility

Develop and maintain budgets for regional IS projects and sustaining work.

• Manage BPI and application technology contracts and professional services engagements

Deliver complex information systems projects in partnership with non-technical business project leaders.

• Provide outstanding leadership for projects from initiation through successful completion

Required Skills/Abilities: 

• Demonstrates exceptional integrity with the courage to do the right thing and demand the truth.
• Strong business acumen of the Information Systems field and ability to learn the lifting business.
• Outstanding project management skills
• Strong drive for technical innovation and a passion to deliver business value.
• Must be results and value driven. 
• Ability to determine validity of business request and cost/benefit analysis. 
• Exhibits commitment to organization.  Displays effective leadership, innovation and perseverance.  Ensures high quality of work.
• Highly effective and concise written and verbal communication skills. Summarizes/paraphrases both sides of issues. Analyzes underlying issues.   

Behavioral Competencies:

• Exceptional customer relationship management and delivery skills with a drive to continuously improve customer satisfaction.
• Persuade others to reverse negative attitudes/behaviors.  Maximizes strengths/minimizes limitations.  Consolidates varied viewpoints/positions. 
• Evaluates self continuously.  Actively seeks self-improvement opportunities.      Self- motivated.
• Strong analytical, listening, interpersonal and problem-solving skills.

Required Education and Experience:

• Bachelor’s degree in management information systems or related field with minimum of 10 to 15 years of related technical and 4 years management experience.
• In lieu of education we will accept a minimum of 14 years related work experience.
• Strong understanding of IS controls related to Sarbanes-Oxley legislation and the execution of the controls across multiple sites. 
• Experience with the IT Infrastructure Library (ITIL)
• Experience managing multiple budgets
• Experience managing an enterprise Business Process Improvement (BPI) and Application Technology across multiple sites: > 2000 End-users, > 250 Applications, >100 projects per year.
• Core BPI or application technical experience in at least one of the following areas: Business Analysis or Application Technology.
• Experience negotiating, managing, and executing 3rd-party technical contracts in multiple regions of the Americas.
• PMI PMP, Six Sigma, and ITIL certification

Preferred Education and Experience

• Multi-lingual (English, French, German, Italian, Portuguese, or Mandarin) a plus 
• Strong exposure to SOX and related financial controls.

Physical Requirements: 

• Ability to work in an office environment with occasional visits to warehousing, manufact