Field Services Representative, Managed Campus

We wear your colors! 

Network Technician 

About the role:

Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-orientated Network Technician. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

You’ll be a full-time worker on the campus of Eureka College.

What you’ll be doing: 

• Providing exceptional service to customers  

• Responding to emergency outages promptly  

• Maintaining own schedule for onsite customer appointments within 24-48 hour SLA  

• Configure, install, and support a variety of hardware and peripheral components such as laptops, desktops, monitors, keyboards, and printers  

• Support systems running Windows, Mac OS, and potentially Linux  

• Manage tickets using the help desk ticket queue  

• Tracking and updating escalation tickets  

• Maintain a moderately sized inventory of equipment and provide notification when thresholds are reached to replenish supplies  

• Prepare new equipment (or reclaimed equipment) for deployment using system imaging tools  

• Manage accounts and equipment for new-hire/termination processes  

• Work with vendors in matters concerning warranty support including Dell, Cisco, Aruba/ HP, CDW, and others  

• Provide end-user training sessions on relevant IT topics  

• Troubleshoot and resolve basic network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP/IP, DHCP, and DNS  

• Support administration of VoIP phone systems and LiveOps call center chat system  

• Administer accounts in cloud-based services including Office 365 (Exchange and SharePoint Online), DropBox for Business, and others  

• Provide support for locally-installed applications on systems including MS Office applications, Adobe applications, Evernote, MindJet MindManager, and others  

• Provide necessary level support of network devices  

• Support and administer accounts (access codes and fobs) in an office security system  

• Address end-user and network escalations  

• Coordinate client activities (e.g. move-in, conferences, and special events)  

• Monitoring, investigating, and retiring equipment alarms  

• Assist with customer install activities as needed  

• Seeing that Apogee’s policies and end-user agreement are upheld in your perspective region  

• Generating reports as required  

• Attending training events as req