Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Learning & Development Consultant within PNC's Retail Training Organization, you will be based in Pittsburgh, PA, Downers Grove, IL, Birmingham, AL, or Cleveland, OH.

In this role you'll be responsible for the following:

• Building relationships with key business stakeholders and partners to conduct training needs analysis, design, implement, and monitor Learning and Development (L&D) planning strategies, procedures and initiatives
• Designing for success linking learning objectives to business impact measures in planning programs.
• Growing client facing employees and business leaders functional and professional skills in innovative, creative and appealing ways. Implements exceptional performance-based learning solutions supporting the PNCU vision and strategy.

Job Description

• Designs, implements, monitors and supports staff development and career planning strategies, procedures and initiatives.
• Designing staff development and career planning programs. Ensuring senior managers and Training and Development (T&D) staff understand the purposes and methods of these programs.
• Monitoring and analyzing T&D practices and processes to determine their efficiency and effectiveness. Recommending areas of improvement to achieve and deliver higher quality services.
• Maintaining effective internal communications between business unit managers and T&D staff to discuss the changes that will impact T&D design, development or program delivery.
• Determining external clients' T&D needs and helping them achieve their objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Trainings, Content Curation, Facilitation, Learning and Development (L&D), Learning Management, Needs Assessment, Strategic Planning, Training Evalu