TikTok Shop - Moderation Quality Assurance Analyst - Seattle

E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. The Moderation Team is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Moderation team is looking for a Moderation Quality Assurance Lead role to analyze moderation quality performance, evaluate the delivery quality of BPO sites, provide in-depth RCA for critical issues as well as the implementation of effective action plans. This position should be able to understand complex data sets, identify shortcomings or opportunities, multi-tasking and participate in different projects.



- Build quality assessment processes and conduct quality assessments by ensuring and evaluating the delivery quality of BPO moderators reviewing content.

- Conduct root cause data analysis and provide key actions to improve processes.

- Participate in the development of quality inspection standards and continuously optimize the process and platform.

- Enhance moderation policy and work closely with local operations and governence teams.

- Provide structural feedback, support, and act as a trusted point of contact for external stakeholders.

- Working closely with the QA Market leader, Training & SOP teams, understanding and resolving issues/blockers on moderation quality.

- Participate in different projects as and where required, identify shortcomings or opportunities, provide suggestions from a moderation quality improvement viewpoint.