Senior Manager, Customer Business

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.

Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Britney Spears, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

Basic Function: 

Responsible for strategy development, relationship building, executing, and fostering a collaborative business partnership between Revlon’s brands within the Dollar Channel & new/untapped customers that delivers volume, share and profit objectives for Revlon, and contributes to the customer’s total category growth. Through a total understanding of customer and company business objectives, candidate will develop a cohesive vision, joint business plan strategy, and action plans that will deliver, with excellence, the agreed-to business results. Responsible for challenging the status quo to develop new go-to- market opportunities and obtain widespread support by working effectively with others. Ability to penetrate across the customer organization, including merchandising, marketing, supply chain and finance at the appropriate levels, institute agreed to business principles, and have regular contact.

Job Location: Chicago Office - Hybrid

Major Duties:

• Creates a comprehensive scoping, strategy, timeline to identify new business opportunities
  • Utilizes strategic planning to identify, assess, and detail scope of opportunity at new customers
  • Supports development of new initiatives within the scope of white space (new lines within existing customers, concepts for expansion into new categories for merchandising, etc.)
  • Works collaboratively with sales leadership, trade marketing, and marketing, and merchandising planning teams to set clear timelines, needs, steps for implementation at various potential new customers
  • Is engaged in the entire team business to learn, support, and offer new ideas in order to drive success across all accounts
• Develops, implements, and monitors Revlon’s Joint Business Category Plan with Dollar channel customers
  • Utilizes strong customer focus to understand key drivers of business and action customer needs
  • In conjunction with Associate Business Manager, collects business, point of sale, and market trend data and analyzes to determine new business opportunities
  • Pro-actively works with all internal and external contacts to achieve business goals
  • Development consumption forecasts
  • Tracks and analyzes weekly/monthly results to determine progress against plan and identify gaps and opportunities
  • Creates “Close the Gap” plans where required
• Manages development of Omni-Channel Strategies within Account(s)
  • Weekly internal communication to account for results and gap closing actions
  • Pro-actively works with all internal and external contacts to achieve business goals
  • Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks
  • Integrates Revlon’s corporate strategy with customer’s go-to-market strategy
• In conjunction with the Demand Planning team, maintain up to date Shipment forecast
  • Identify opportunities and risks to plan and report out in Demand Meetings
  • Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks
  • Actively participate in monthly demand review meetings
• Lead, develop and facilitate internal and external relationships in support of the business objectives
  • Internal - Contribute point of view and develop retail action