Senior Solutions Engineer

Equal Opportunity and Nondiscrimination Statement                                    

In addition to its commitment to a harassment-free educational and working environment, the College is an equal employment opportunity employer. The College is committed to a policy of equal employment opportunities for all applicants and employees and complies with all applicable state and federal laws on the matter. The College does not unlawfully discriminate on the basis of race, color, religion, sex (including gender, pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, age, physical disability, mental disability, medical condition or medical leave, marital status, sexual orientation, or any other category protected by law. The College also prohibits the harassment of any employee on any of these bases.

Location:

Claremont, CA

Job Posting Title:

Senior Solutions Engineer

Job Details and Requirement:

APPROXIMATE SALARY RANGE:

$82,000 - $85,000 PER YEAR

BASIC FUNCTION:

The Senior Solutions Engineer is responsible for designing, administering, and configuring complex solutions used at the enterprise, workgroup, and back-office levels of higher education IT. The Senior Solutions Engineer will be responsible for leading the support of SIS, ERP, CRM, service desk, and LMS solutions at the enterprise level; workflow and knowledge tools at the workgroup level; and databases, research computing, desktop imaging, and automation for the back-office level.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

• Design, administer and configure complex enterprise, workgroup, and back-office solutions.

• Assist in the leadership of the implementation of new solutions and upgrades.

• Oversee, as well as provide, technical support and training for end-users.

• Develop and maintain documentation for solutions.

• Monitor system performance and troubleshoot issues.

• Develop and implement security policies and procedures.

• Stay up to date on industry trends and best practices.

• Maintain business partner relationships with a portfolio of assigned organizational units to understand their needs within this responsibility domain and meet their requirements.

• Assist with other related tasks as needed.

• Perform other duties as assigned.

REQUIRED QUALIFICATIONS:

EDUCATION: Bachelor’s degree in Arts or Sciences with preference for significant background in Information Technology, Computer Science, or related fields, OR equivalent experience.

EXPERIENCE: Minimum 3-5 years of experience in higher education IT or related field.

LICENSES: Possess and maintain a valid driver's license and driving record acceptable to the College's automobile insurance carrier.

REQUIRED KNOWLEDGE, SKILLS, and ABILITIES: 

• Experience with administration and configuration of complex enterprise, workgroup, and back-office solutions.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience leading projects and teams.

REQUIRED HOURS: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday - Friday. Regular hours may vary due to the needs of the College or division. Some evening and/or weekend work may be required to support campus programs and activities. Occasional requirements to work outside of standard business hours may be required to ensure timely responsiveness to our college community.

CLASSIFICATION AND STATUS: 

This is a full-time, 12-month year-round, exempt level, benefits-eligible position.

Supervisor – AB1825: No

Mandatory Reporter – CA Penal Code: No

Responsible Employee – Title IX: Yes

Campus Security Authority – The Clery Act:   Yes

PHYSICAL REQUIREMENTS: Normal physical job functions performed within a standard office environment and include reaching, fingering, grasping, talking, hearing, seeing and repetitive motions. May occasionally lift/push/pull items up to 20 lbs.             
 

SUPERVISORY RESPONSIBILITY: No

GROOM