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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Lead Product /UX Designer for Salesforce Products, you will play a crucial role in creating intuitive and delightful user experiences for our suite of products. You will collaborate with cross-functional teams, including product managers, engineers, and fellow designers, to shape the user interface and overall user experience. Your primary responsibility will be to understand user needs, conduct user research, and translate insights into innovative design solutions that align with Salesforce's design principles and business objectives. Through your expertise in UX design, you will drive the development of user-centred designs that enhance customer satisfaction and increase product adoption.

The Team:

Join the Agentforce UX Platform team at Salesforce, where we are redefining how enterprises craft, deploy, and manage AI agents. As a Product/UX Designer, you will play a pivotal role in shaping user-centric experiences for the Agentforce platform, enabling organizations to build AI agents that drive efficiency, innovation, and business outcomes.

Whether it’s customer service agents, sales assistants, or AI agents for operations and beyond, you’ll design solutions that empower users to create and manage intelligent agents with ease and precision. This is a unique opportunity to blend human-centered design with cutting-edge AI technologies to solve complex enterprise challenges.

Collaborating closely with cross-functional teams—product managers, engineers, and fellow designers—you will contribute to the vision and execution of tools that make AI accessible and impactful for businesses around the world.

Your Impact
As a member of the Agentforce UX team, you will:

• Shape AI agent creation workflows: Design intuitive tools and experiences for creating, deploying, and managing a wide variety of AI agents tailored to enterprise needs.

• Collaborate across disciplines: Partner with product owners, engineers, and user researchers to craft cohesive, scalable solutions that align with Salesforce’s design principles.

• Bridge human and AI experiences: Design seamless interactions that allow human users to effectively collaborate with, monitor, and guide AI agents.

• Create scalable design systems: Extend Salesforce’s design systems to support the unique needs of AI agent management and deployment.

• Advocate for trusted and ethical AI: Ensure that the designs promote transparency, fairness, and accountability in the creation and deployment of AI agents. Collaborate with cross-functional teams to embed ethical principles in workflows and educate users on responsible AI practices.

• Advocate for inclusivity and accessibility: Ensure designs are inclusive, accessible, and meet the needs of diverse global users.

• Drive innovation: Contribute to the vision for Agentforce by designing tools that simplify complex AI workflows while unlocking powerful capabilities for enterprise users.

• Mentor and inspire: Support team members in delivering high-quality design outcomes while fostering a culture of collaboration and growth.

Minimum Requirements

• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or related fields (or equivalent experience).

• Proven experience as a UX designer, with a strong portfolio showcasing web and/or mobile application designs, ideally within enterprise software or SaaS products.

• 10+ years of experience as a Lead UX Designer or equivalen