Outreach Specialist - Healthcare Communications or Medical Billing Process

Company Description

CNSI and Kepro are now Acentra Health

We Are Acentra Health

We are a team of experienced leaders, caring clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. No other company can match the kind of collective expertise we bring to the table. Building on our unique proficiency and insight, we rapidly implement solutions that elevate the healthcare experience and accelerate better outcomes.

Job Description

Summary:

Acentra Health seeks a creative, detail-oriented Outreach Specialist with healthcare experience and strong communications skills. The individual will support the Workers’ Compensation Medical Bill Processing (WCMBP) staff, providers, and Office of Workers' Compensation Programs (OWCP) claimants by assessing required outreach response and providing customized information, training information, and other materials to address relevant issues. The successful candidate for this role must be able to interact positively and effectively with others and work well in a team environment.

To learn more about us, check us out at https://acentra.com/

Press Release: https://bit.ly/3J4A7eU 

Job Responsibilities:

• Communicate directly with Providers and OWCP Claimants
• Train and troubleshoot through Workers’ Compensation medical bill processing issues directly with medical providers (doctors, hospitals, and healthcare facilities)
• Collaborate with other departments and teams to ensure identified issues are addressed and resolved
• Provide strategic input to identify potential outreach initiatives, including analysis of data extracts
• Review and work with procedure codes, HIPAA reviews, billing, and claims issues
• Provide on-site event support and initiate follow-ups after workshops
• Assess the stakeholders' needs for education and communicate this with management and the customer

Qualifications

Required Experience/Skills:

• Bachelor's degree, preferably in Marketing or Communications OR in lieu of education, equivalent work experience in addition to:
• 5+ years general experience in communications or bill processing in the field of health care
• 3+ years of that experience conducting outreach by communicating with medical providers to identify and assess the need for provider education related to medical bill processing programs/policies or similar environment (may overlap with other experience)
• 3+ years of experience in roles that involved working directly with clients to understand the client's training and content requirements

Preferred Experience/Skills:

• Demonstrated excellence in verbal and written communication skills
• Must be able to work on multiple projects at the same time
• Ability to adjust quickly and smoothly to shifting needs and priorities
• Must be able to work independently
• Must be able to interact positively and effectively with others including the ability to work well in a team environment
• Must be thorough and timely in completing all assigned tasks
• Demonstrate expertise with Microsoft products
• Ability to obtain and maintain NACI clearance
• PL/SQL knowledge
• Medical Bill Pricing experience

Additional Information

About Us:

This Is How We Lead The Way

Everyone at Acentra Health is eagerly pursuing the best way forward to build solutions that solve our clients' toughest challenges. In fact, we’ve built a culture that is fueled by passion and driven by purpose.

We Abide By Our Shared Values

At the heart of our company are five essential values that are always present. We live them out knowing they will ensure a warm and inviting culture where everyone can thrive.

• Passion We passionately serve our clients, colleagues, and our community.
• Innovation We solve problems through innovative solutions.
• Collaboration We work collaboratively to accelerate better health outcomes.
• Respect We respect each other and embrace diverse perspectives.
• Excellence We strive to demonstrate excellence in everything we do.

We’re Committed To One Clear Purpose, Mission, and Vision

Every company needs a North Star. At Acentra Health, we believe we exist for a singular purpose that drives our mission