Retail Supervisor

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

As a Retail Supervisor, your passion for Retail will exceed guest expectations. You offer a memorable experience to our Hotel guests, creating a bond, while offering suggestions to the perfect gift to take the Fairmont Orchid home with them. As a leader, you will guide your retail team in delivering outstanding sales results and managing controllable expenses. Lead the effort to exceed expectations, provide exceptional service, and display passion for the Fairmont brand!

What you will be doing:

• Consistently offer professional, friendly and engaging service. Maintain a positive, professional demeanor and appearance at all times
• Coach, counsel, schedule, train, supervise and lead retail staff
• Monitor weekly schedules and breaks as to maximize the utilization of labor hours and minimize overtime
• Liase with other departments to ensure smooth operations
• Maintain cleanliness and efficiency of the retail operation
• Handle product protection, storage conditions, storeroom maintenance and cleanliness
• Orchestrates shipping/receiving procedures/processes and invoice reconciliation
• Check inventory of all items daily
• Receive cash/credit cards and room charges for merchandise/services
• Liaison for retail communications internally regarding promotions
• Keep records of funds received; performs cashiering as well as other clerical duties
• Completes all cashier forms upon closing
• Compares cash register totals and receipts in register to verify accuracy of transactions
• Totals and summarizes funds received
• Maintain profitable inventory and take monthly inventory
• Research & review vendors to secure cost effective and quality products
• Update and implement all policies and procedures requires for maximum performance by staff
• Keep department goals advancing in a productive direction
• Responsible for coordination of all recyclables within work area
• Performs all other tasks assigned by management.

Qualifications

Your experience and skills include:

• Previous experience within retail preferred
• Computer literate in Microsoft Window applications and/or Point of Sales System required
• Must possess a professional presentation
• Previous Hotel experience preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliabl