Field Service Representative (Experienced or Senior)

Field Service Representative (Experienced or Senior)

Company:

The Boeing Company

Boeing Commercial Airplanes, Customer Support organization is seeking a stable Field Service Representative (FSR) (Experienced or Senior) to join our support team located in Dallas, Texas supporting Southwest Airlines. Initially, the candidate will attend onboarding sessions in Seal Beach, CA, and will have further training at a U.S. or international location.

Position Overview:

This FSR position is ideal for aviation maintenance & engineering professionals seeking career growth, new challenges, and opportunities within the aviation industry.

The FSR will provide both on-site and remote technical support and representation to Boeing airline customers in Dallas and worldwide. The FSR will work directly with airline customer personnel and must demonstrate adaptability to diverse cultural environments. Candidates should have experience in flexible, fast-paced environments requiring prompt responses to ad-hoc customer requests. Strong written and verbal communication skills and the ability to work both collaboratively and independently with minimal supervision are essential.

Key Responsibilities:

• Provide multi-disciplinary technical expertise (airframe, avionics, structures) and operational guidance to help customers achieve proficiency in operating and maintaining Boeing products.

• Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction with Boeing products and services.

• Strong commitment to quality and safety, with the ability to uphold and promote Boeing’s safety standards and first-time quality culture in all aspects of work.

• Develop and coordinate airline support strategies with senior leaders within Boeing and customer organizations to meet operational objectives.

• Review maintenance, engineering, flight operations, and performance data; conduct root cause analysis to identify trends and develop solutions that enhance aircraft reliability and operational efficiency.

• Interpret and communicate technical support data; provide on-the-job training; act as liaison between Boeing and customer personnel.

• Support aircraft Entry-Into-Service (EIS) plans, including training and assistance with maintenance, troubleshooting, fault rectification, and deferring Minimum Equipment List (MEL) items.

• Collaborate with internal teams, suppliers, and Sales to identify opportunities to leverage Boeing products and services to meet customer-specific requirements and support business growth.

• Monitor fleet status, respond to customer requests, and research and resolve technical and operational issues.

• Serve as a customer advocate, maintaining a positive attitude in crisis situations and working independently with minimal supervision.

• Must be willing to work flexible hours as needed to support customer operations, and be on-call 24 hours per day, 7 days per week to support emergent issues, and manage Aircraft-On-Ground (AOG) situations, tracking progress and maintaining situational awareness.

• Follow up with customers to ensure solutions are effective and satisfactory.

Work Authorization:

This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Dallas, TX.

Basic Qualifications (Required):

• Bachelors of Science Degree in engineering, engineering technology and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training).

• 5+ years of experience in the aviation industry.

• Recent, preferably in-depth experience with Boeing models in maintenance or technical engineering roles.

• Strong technical and interpersonal skills with excellent verbal and written communication.

• Ability to identify operational issues and provide research-based guidance to airline staff and management.

• Proven capability to prioritize and manage workload independently.

• Ability to work collaboratively with Boeing executives and customers.

• Willingness to travel domestically or international for training or short-term customer support needs.

• Flexibility to work long hours, including evenings and weekends as needed.

• Demonstrated capacity to lead and work effectively in diverse global teams.

• Prepared to lead technical projects with airline customers.

Preferred Qualifications:

• More than 10 years of experience in the aviation industry, including com