Director of Quality Assurance

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of Children and Families (OCF) aligns the City’s policies, resources, and services for children and families.

Our priorities are:

• Safe children.

• Strong families.

• Supported schools and communities.

OCF administers a number of City-supported programs, including Out-of-School Time, WorkReady, Community Schools, PHL Pre-K, and Access Centers. The office also oversees the Department of Human Services (DHS), Philadelphia Parks & Recreation, and the Free Library of Philadelphia.

The Philadelphia Department of Human Services serves approximately 10,000 children per year with a workforce of over 1,500 employees; and a wide range of child welfare, delinquent, and community-based service providers.

The core mission of the Department of Human Services (DHS) is to provide and promote safety, permanency, and well-being for children and youth at risk of abuse, neglect, and delinquency.

Job Description

Position Summary 

The role of the Director of Quality Assurance is to continuously improve the quality of the work conducted in the Finance division at the Department of Human Services in the areas of Eligibility, Determination and Provider Verification.  This position is responsible for fostering change that utilizes the implementation of existing and updated bulletins, policies, and regulations by our State and Federal funders to increase invoicing opportunities to obtain funding for the provision of quality care and programming to the children, youth and families served.  The Director of Quality Assurance ensures performance indicators are met with high-quality products and delivered on time. The role oversees all the systems, processes, and initiatives that alleviate quality issues in conjunction with the Administrative Officers. This position reports directly to the Operation Director.  The Director of Quality Assurance position will provide leadership and management to the daily operations of the following units: 

• Provider Verification 

• Provider Licensure and Record Keeping 

• Medical Eligibility Training 

• Internal Quality Assurance 

Essential Functions 

• Work with Operations Director to set strategic priorities, identify areas where leaders should direct their focus, implement and track metrics for success related to compliance with State and Federal funding requirements; 

• Coordinates efforts with Administrative Officers, cross divisional partners, external providers and serves as primary departmental liaison to OCYF; 

• Lead the Operation and Management of Quality Assurance process for State audits, providing information and assistance to ensure complete and thorough reviews; completes reports on all such coordinated activities and issues in a timely manner; 

• Director is responsible for managing all QA functions, working with cross-departmental leadership to deliver high quality products on schedule; 

• Effectively communicate and coordinate with all individuals and organizations charged with the accomplishment of those tasks required to schedule and complete all inspections as required by the Federal and State and City regulations; 

• Engage all levels within the organization in the process of identifying, implementing and enforcing newer and better ways to exceed fiscal functions that influence programming success.  Ask questions and actively listen in an effort to ensure a complete understanding of cross divisional ideas and concerns. 

• Director works with internal partner