Quality Specialist IV / 3rd Shift

Job responsibilities:

• Collaborate with supervisors and managers to improve individual and team performance
• Participate in projects and process improvements that support continuous improvement
• Analyze performance metrics to identify issues and provide recommendations to management
• Assist with planning and preparation of departmental quality and procedural reviews
• Understand and identify error trending and effectively communicate results

Required qualifications, skills and capabilities: 

• Thorough knowledge of Receivables' products and services is required
• Strong communication skills, both written and verbal, with the ability to provide feedback
• Flexibility and adaptability to changes in the environment
• Detail oriented with high levels of accuracy and problem solving
• Ability to prioritize assignments and meet deadlines
• Demonstrated ability with Microsoft Office products such as Word and Excel 

Preferred qualifications, capabilities, and skills:

• Prefer a minimum of 1+ years quality specialist/audit or related experience
• Excel expertise a plus

Work Schedule: Sunday - Thursday 10:30 pm- 7:00 am

Shift Differential: 15%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position.  This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans