IT Systems Engineer (m/f/d)

Company Description

At Enpal, we are pursuing the dream of building the largest renewable community in Europe. How do we make that happen? Enpal finally simplifies providing solar energy: We rent out solar systems, electricity storage, and wall boxes at an all-inclusive rate, supplemented by a favorable green electricity tariff; all intelligently connected to form an integrated overall solution. True to the motto "digital, decentralized, and 100% renewable", our heart beats both for the rapid development of a company and for combating the greatest challenge of our generation - climate change.

Our highly ambitious team around serial entrepreneur Mario Kohle is supported by experienced investors like Alexander Samwer (Picus Capital) and Lukasz Gadowski (Team Europe, Delivery Hero). In addition, we were able to bring Princeville Climate Technology (advised and funded among others by Leonardo DiCaprio) and Peter Rive (SolarCity) on board. As the first green unicorn in Germany, we see it as our duty to continuously drive forward our mission of green energy for all. Be part of our success story and change the world by joining us!

Job Description

System Administration and Maintenance: 

• Administer and maintain core IT systems, including: 
• Microsoft Entra (Azure AD) for identity and access management. 
• Microsoft Intune and Jamf for device management. 
• Microsoft Office 365 suite, including Exchange, Teams, SharePoint, and related tools. 
• MS Defender for endpoint protection. 
• Atlassian tools (e.g., Jira, Confluence) for collaboration and ticketing. 
• Monitor system performance, apply updates, and ensure optimal uptime for critical IT services. 

Support and Troubleshooting: 

• Provide 2nd and 3rd-level support for IT systems and infrastructure issues, resolving escalated incidents efficiently. 
• Conduct root cause analysis for recurring issues and implement permanent fixes or system improvements. 
• Collaborate with IT Support and Hardware teams to address complex technical challenges related to device management and access. 

Network Infrastructure: 

• Administer and maintain Cisco Meraki infrastructure, including access points, switches, and security appliances. 
• Manage and troubleshoot VPN solutions, ensuring secure and reliable remote access for employees. 
• Monitor network performance and connectivity, resolving issues proactively to minimize downtime. 
• Implement network segmentation, VLANs, and routing configurations to optimize performance and security. 

Configuration and Projects: 

• Configure IT systems to align with organizational policies and operational needs. 
• Lead and support IT projects, such as system migrations, upgrades, or integrations with other enterprise tools. 
• Develop and maintain system automation workflows for routine tasks, using tools such as PowerShell, Bash, or Python. 

Security and Compliance: 

• Implement and enforce IT security measures, including role-based access controls, encryption, and endpoint security policies. 
• Ensure compliance with company policies, data protection regulations, and audit requirements for all IT systems. 

Documentation and Knowledge Sharing: 

• Create and maintain comprehensive documentation for system configurations, processes, and troubleshooting procedures. 
• Provide guidance and training to junior team members and IT Support staff on system usage and best practices. 

Qualifications

• 3- 8 years hand-on experience in similar environment. 
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 
• Proven experience in a similar role, managing enterprise IT systems in a medium-to-large organization. 
• Deep expertise in administering and supporting: 
  • Microsoft Entra (Azure AD) and hybrid identity solutions. 
  • Intune and Jamf for device management. 
  • Microsoft Office 365 administration and troubleshooting. 
  • MS Defender for endpoint security. 
  • Atlassian tools (Jira, Confluence) or similar platforms. 
• Strong understanding of networking fundamentals, including IP addressing, DNS, VPNs, and firewalls (experience with Meraki is a plus). 
• Scripting and automation experience (e.g., PowerShell, Bash, or Python) for task automation and system management. 
• Excellent problem-solving skills, with a logical and methodical approach to diagnosing issues. 
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. 
• Ability to manage multiple tasks and priorities in a fast-paced environm