Senior Outbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Sr. Outbound Product Manager, Platform Demo Solution

The Now Platform is central to ServiceNow’s mission to be the defining enterprise software company of the 21st century and grow organically to $15B in revenue and beyond. Born in the cloud and built from the ground up with a single data model and a single, scalable architecture, the Now Platform enables data to flow seamlessly across applications and existing systems. The Now Platform delivers workflow automation at an enterprise scale, enabling process optimization for productivity, agility, and resiliency with modern, consumer-like experiences. 

 

Job Description 

Team 

The ServiceNow platform product management team is the organization responsible for the foundational capabilities of the Now Platform, which are at the center of every “out-of-the-box” ServiceNow solution. You will be part of a talented and supportive group that is passionate about using and evangelizing our platform, internally and to our customers. Specifically, you will join the Demo Solutions Outbound Product Management team to aid in the go-to-market execution by designing and delivering compelling solution demos that bring the value of the Now Platform to life. 

 

Role 

You will be part of a team that builds and manages one of the most impactful go-to-market assets: the solution demos that highlight the capabilities and value of the Now Platform. You will deliver the architecture, configurations, demo data, quality control, testing, and documentation critical for product demonstration, operational efficiency, and closing deals. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment, this role is for you. You will work with product management, presales teams, and the demo infrastructure organization to turn demo narratives into inspiring demos for the field. 

 

What you get to do in this role 

• Work in a Scrum-based Agile development process 

• Collaborate with the demo solutions team to architect, and design scalable demos based on requirements 

• Build and configure cross-solution demos to showcase the Now Platform capabilities while observing software development and architecture best practices (code reviews, unit testing, etc.) 

• Define, build, implement and participate in a robust testing framework to ensure demo deliverables are ready for sales to consume without error 

• Build solutions that will be consumed in multiple languages and specific to certain regions 

• Plan and execute compatibility and regression testing 

• Assist in triaging and fixing bugs against our demos 

• Create, deploy, and troubleshoot update sets 

• Deliver demos to the field with simple and compelling demo scripts, with demo enablement sessions/videos 

• Identify opportunities for demo automation and repeatable processes and content 

• Keep demo environments available 24/7 

Qualifications

To succeed in this role, you have: 

• Extensive development knowledge of the Now Platform and ServiceNow Products (4+ years minimum) 

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