Regional Venue Technology Manager (West)

POSITION:  Regional Venue Technology Manager – West Region    DEPARTMENT: Information Technology REPORTS TO: Director of Venue Technology and Operations FLSA STATUS: Exempt

 

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Reporting to the Director of Venue Technology, the Regional Venue Technology Manager is primarily responsible for managing technology needs of event-based venues in the West Region, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Collaborating with venue-based support resources to deliver and actively support point-of-sale, payment, and other systems critical to business operations.
• Scheduling, managing, mentoring, and optimizing the deployment of salaried and hourly venue technology staff.
• Managing and optimizing third-party vendor relationships and associated contracts for venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.
• Working with the Corporate Infrastructure team to design, deploy, and maintain IT infrastructure and enterprise systems, such as corporate email, security, accounting/finance systems, and collaboration tools.
• Collaborating with the broader technology team to estimate, design, implement, and manage venue technology solutions that support the business.
• Evaluating, recommending, and implementing third-party technology products and services to achieve organizational goals, including providing quality service for guests and maximizing profitability.
• Increasing the productivity and effectiveness of venue technology operations through the definition of standards, best practices, and promoting the reuse of recommended enterprise technologies.
• Establishing and maintaining IT Service Management processes and procedures that can be effectively scaled.
• Managing IT finance processes such as budgeting, reporting, and invoice approval.
• Understanding and participating in the development of all areas of the Information Technology architecture.
• Managing venue technology projects, leading project teams to manage delivery schedules and ensure the realization of project benefits.
• Defining and communicating end-user architecture strategies, principles, standards, policies, and procedures.
• Analyzing the current application portfolio, installed technology, and infrastructure to detect deficiencies and recommend solutions.
• Acting as the business relationship manager between West Region properties and the Legends IT department.
• Acting as an escalation point for venue technology teams and operators across West Region properties.
• Managing client relationships and expectations for venue technology solutions across West Region properties.
• Gaining an in-depth understanding of the organization’s needs to provide guidance on strategic and technical direction.
• Performing additional related duties, tasks, and responsibilities as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be mad