Assistant General Manager - Millennium Tower

Who We AreWith a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 
Action Property Management is seeking an Assistant General Manager (AGM) at Millennium Tower, one of San Francisco's most iconic luxury high-rise residences, who embodies a hospitality mindset and is passionate about delivering an exceptional, refined resident experience.
Job SummaryThe Assistant General Manager (AGM) supports the General Manager in all aspects of the daily operations of the association. The AGM acts as a liaison related to community information and member services and assists in the training and supervision of the concierge and security staff members. 

Administrative:

• Manage office operations, including correspondence, scheduling, and supply orders.
• Assist with association Board of Directors meeting preparations (monthly and quarterly), including agendas, notices, reports, and meeting minutes.
• Maintain vendor files, insurance certifications, and compliance records.
• Update the associations profiles, calendars, contracts, website, and communication platforms.
• Process utility charges and coordinate billing with Accounts Receivable.
• Support the GM with Action List updates and other tasks as assigned.
• Conduct routine inspections of common areas and create work orders as needed.
• Review daily reports and ensure proper filing and distribution.

Architectural Review:

• Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
• Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
• Coordinate inspections and sound testing as needed.

Member Services/Hospitality:

• Address resident concerns and complaints.
• Issue access devices and assist new owners with registration.
• Supervise, train, and schedule the onsite team members.
• Provide backup support for team members when needed.

Accounting:

• Process accounts receivable and service charge forms.
• Review and approve invoices and follow up on past-due balances.
• Prepare the monthly Delinquency Report.

Communications & Resident Relations:

• Draft, publish, and distribute resident communications, including: Weekly Newsletter and Elevator Announcements, Maintenance Notices and Community Event Notices, Courtesy Notices, Violations, and Call to Hearings, Unit Inspection notices and follow-ups
• Maintain and manage Management, Resident, and Board calendars, including operational and maintenance scheduling.
• Review and publish Incident Reports and ensure necessary follow-up actions are documented and addressed.

Position and Work Environment:

• Position requires onsite presence at the assigned property
• Emphasizes a collaborative atmosphere with open communication and mutual respect among team members.
• Serve as Manager on Duty in the GM’s absence.

Qualifications / Requirements:

• 5 years of experience in the luxury hospitality field, including 3+ years in department head roles. HOA or property management experience is preferred.
• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent. Bachelor's degree in hospitality, business administration or a related field preferred.
• Communication: Excellent command in verbal and written communication.
• Adaptability: Responsive, flexible attitude with an eagerness to take initiative.
• Project Management: Ability to plan, organize, and prioritize responsibilities to meet deadlines.
• Teamwork: Ability to work effectively in a team environment and build strong relationships with others.
• Board Meetings: Must attend board meetings as needed. 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Capable of lifting up to 25 pounds as needed.

Why Join Action?<