HR Shared Service Center- Supervisor People Operations (Compliance)

Department:

Status:

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Remote work states approved for hire: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Pay Range

$37.50 - $56.25

Major Responsibilities:

Supervise day-to-day operations within the team ensuring timely, accurate processing of transactions and resolution of escalated issues. 

Monitor and evaluate team performance using key metrics to provide regular feedback and performance coaching. 

Lead and support team development through training, on-going skills building, continuing education courses, fostering a culture of accountability, collaboration and continuous learning. 

Partner with COE’s (HR business partners, Legal, Benefits etc.) to ensure consistent service delivery, policy alignment and effective escalation management. 

Identify opportunities for process improvements and automation, support testing implementation and adoption of new tools and workflows. 

Analyze data to identify service gaps, workforce trends, and use insights to inform team strategies and improve efficiency as well as experience.  

Support organizational initiatives such as workforce planning, digital transformation, and service center optimization by contributing subject matter expertise and operational insight.  

Uphold compliance with policies, legal and regulatory requirements, and audit standards through consistent process oversight and quality control practices. 

Model and promote collaborative behaviors including respectful communication, teammate care, and strong relationship management with internal and external stakeholders.  

Supervise operational excellence by ensuring that team members are meeting KPIs, accuracy standards and transaction completion. 

Lead workstreams or teams to provide enhanced and consistent service delivery across multiple HR content areas as well as partnering with necessary COE’s to address potential risks. 

Supervise and ensure cross-training across teammates in multiple content areas to support business continuity and enhance team agility. 

Lead and support multiple project initiatives including digital optimization, sprint planning, system testing, and other business priorities to drive continuous improvement efforts that enhance teammate experience and streamline service delivery. 

Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution. 

Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk.  

Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.  

Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feed