Manager, Patient Services Compliance & Quality Systems

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

This role is responsible for overseeing and improving upon established compliance and quality system processes associated with patient support programs (area of focus will be patient engagement & contact centers). This person should be familiar with quality management system processes (CAPA, Training, Audits, Metrics and Monitoring) as well as change management, process mapping and continuous improvement tools. This role will support the implementation of Patient Services Q&C Roadmap. This role is also responsible to maintain a culture of excellence to ensure a superior experience for partners and patients that will deliver desired outcomes and enable timely, informed decisions. 

RESPONSIBILITES:

• Assist with internal and external audit management for internal, supplier and vendor assessments, help maintain standard audit process and documentation, conduct internal operational audits, and help create audit reporting and metrics.  
• Assist with remediation plans for control weaknesses or gaps identified. Responsible for proactively identifying potential noncompliance before occurrence.   
• Influence key patient service business leads to implement quality & compliance programs and controls as the access and reimbursement business compliance SME. 
• Develop and monitor appropriate quality metrics for review by management including inputs into the management review process. Includes the identification and establishment of critical key performance indicators/metrics across all major areas to monitor the health of our systems.  
• Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures that ensure complianc