Customer Experience Rep II (Quotes)

Job Name: Customer Experience Rep II (Quotes)

General information

Location: Oak Park Heights, MN Date: 17-Nov-2025 Company: Andersen Corporation Posting City: Oak Park Heights, MN Ref #: 9517 Job Category: Customer Service Posting City: Oak Park Heights State: MN

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. 
In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

POSITION SUMMARY: 

The Customer Experience (CX) Team at Andersen Windows is looking for dynamic, motivated, individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service. In this role you will be a Subject Matter Expert in multiple functions within the team.

This opportunity will involve a mix of onsite and digital training.

PRIMARY RESPONSIBILITIES:

·         Communicate with customers using multiple workflows (i.e., phones, quotes, orders).

·         Clarify orders/request with customers/delivery partners. Process more complex customer orders/requests for fulfillment activities that require multiple processes.

·         Identify, respond and resolve customer inquiries independently and handle escalated requests.

·         Communicate policies with some variation, interpret and provide alternates within policy/guideline threshold.

·         Developing and learning to drive continuous improvement opportunities. Identifies opportunities and challenges to provide input to resolutions.

·         Identify and present alternative options. Effectively communicate or offer pre-determined options or promotions.

·         Positive, pr