Senior D365 Business Analyst

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA. 

Job Description

The Senior D365 Business Analyst is a trusted functional leader for the D365 Finance & Operations ERP platform, responsible for balancing day-to-day operational support with strategic delivery. This role leads functional design, upgrade planning, testing, and UAT coordination to ensure system stability, compliance, and continuous improvement across the ERP landscape.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Business Partnership & Functional Leadership

• Act as the primary functional advisor to Finance, Supply Chain, and operational stakeholders.
• Lead requirements discovery, solution workshops, and design reviews.
• Translate business needs into functional design documents, user stories, and acceptance criteria.
• Provide guidance on D365 best practices.

Functional Solution Design & Configuration

• Own functional design and configuration across D365 F&O modules – Finance, Supply Chain, Project Management and Accounting.
• Configure D365 to support business processes while minimizing customizations.
• Define functional specifications for extensions, integrations, workflows, and reports.
• Collaborate with developers and partners to ensure functional intent is met.

Day-to-Day ERP Support

• Provide senior-level functional support, including issue triage, root cause analysis, and resolution.
• Act as an escalation point for complex or high-impact production issues.
• Perform configuration updates and support data corrections where required.
• Support critical business cycles such as month-end, quarter-end, and year-end close.

Upgrade Planning & Release Readiness

• Lead functional planning for D365 platform upgrades, hotfixes, and feature releases.
• Coordinate regression testing and validate upgrade readiness across ERP workstreams.
• Partner with technical teams to review release notes, deprecations, and feature enablement.

Testing & UAT Coordination

• Own functional test strategy across SIT, regression testing, and UAT.
• Coordinate UAT planning, execution, and defect triage with business users.
• Ensure test scenarios cover critical business processes.
• Validate fixes and confirm business sign-off prior to production deployments.

Governance, Change & Continuous Improvement

• Develop and maintain functional documentation, SOPs, and training materials.
• Support change management and user readiness activities.
• Identify opportunities for process improvement and automation within D365.

Data, Reporting & Controls

• Partner with reporting teams to define KPIs and reporting requirements.
• Support data validation, reconciliations, and downstream reporting accuracy.
• Ensure data integrity across integrations and reporting platforms.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.  
• All other duties as assigned

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the po