Employee Benefits Assistant Account Manager

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:

• Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Paid Parental Leave
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY:

We are currently seeking an Assistant Account Manager to join our growing Employee Benefits Insurance team. You will be supporting our Account Manager team with quotes for new business and renewals, assisting with the renewal preparation, and preparing benefit guides and other Open Enrollment materials. Other tasks include scheduling meetings with carriers, printing and binding prospect materials and maintaining insured info in our agency management system (BenefitPoint).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work directly with clients and employees to answer questions and resolve their issues.
• Load and maintains all service activities in BenefitPoint.
• Resolve enrollment and termination issues.
• Act as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
• Provide members with assistance for appeals and other service matters.
• Answer or escalate questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA.
• Work with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.
• Maintain an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships.
• Proactively call key contacts to check-in and for fact finding.
• Prepare reports giving details of complaints and service requests on a monthly basis.
• Shares new and unique information with other HUB service team members.
• Maintains organized filing systems and timely submits all employee paperwork.
• All other duties and special projects as assigned.

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS:

• 1-2 years of experience in employee benefits including a knowledge of employee benefit plans, ancillary coverages, and current legislation
• Highly organized, technical and analytical skills
• Ability to operation independently and in a team setting
• Client service mentality with active listening skills and able to effectively communicate with clients, team members, and management
• Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
• Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher. Must also be comfortable with Adobe Acrobat Standard
• Excellent written and verbal communication skills
• Bachelor’s degree from an accredited university preferred; High School Diploma required
• Travel negligible. Must be willing to travel within the Carolinas.
• LA&H License preferred. Must have or be willing to obtain a SC Life and Health Insurance License within 60 days of employment.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

Required Education: High school or