Collections - Senior Process Associate – Spanish – Hybrid Bucharest

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Collections - Senior Process Associate – Spanish – Hybrid Bucharest</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">MAN020236</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""><p><span lang="EN-US">Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.</span></p> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US">Inviting applications for the role of<span> </span><b>Collections - Senior Process Associate – Spanish – Hybrid Bucharest<span></span></b></span></p> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US">The Accounts Receivable Europe organization oversees providing professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections &amp; Dispute management process which is handled by our team located in Bucharest.</span></p> <p><b><span lang="EN-US">Responsibilities<span></span></span></b></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Work closely with Team leader and Team members.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Validates reasons for delinquency using appropriate sources of internal / external information.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Prepare and process accounts reconciliation in communication with external / internal customers.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Process shifting of uncollectable items for legal actions / ensure processing of write-offs .</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Manage complex customer accounts.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Acts as a buddy of new joiners during business specific training, shadowing.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Is the second voice collector within the team on escalated, aged items.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Run existing reports on a daily, weekly, and monthly basis.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Improve &amp; maintain reports based on the I2C standards.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Learn and develop soft and hard skills based on Geno