Vice President & General Manager, Head of Ameriprise Advisor Center

We are seeking a Vice President & General Manager for the Ameriprise Advisor Center, the advice center dedicated to providing clients with personalized financial guidance and support in a centralized distribution model. In this role, you will lead the Ameriprise Advisor Center (AAC) employees and work in a dynamic, team-based environment. This team provides personalized financial advice, tailored solutions, and ongoing support to clients over the phone, online and through email. This position is responsible for driving the strategic growth strategy of the Ameriprise Advisor Center (AAC), including end-to-end design through execution of a strong and compelling value proposition for Ameriprise clients, advisors and employees that capitalizes the benefits that the AAC model offers given size, scale and number of clients available. Responsibilities include: a) developing and evolving the AAC strategy to deliver on personalized and comprehensive financial advice to clients in a way that causes clients to increase trust, satisfaction, and advocacy, thereby increase of sales and financial results b) end-to-end responsibility for business planning and resulting AAC financial results and impact for the AWM segment and c) creating a talent strategy that includes career paths, succession planning and development d) develop and cultivate strong partnerships across the enterprise to continue the growth and evolution of the AAC. Key driver of collaboration across key partner functions (finance, client service, operations, technology, legal/compliance, HR, risk, etc.) to ensure delivery of integrated broker-dealer strategy to drive sales results and improve advisor/client satisfaction.

In this role you will lead the strategy and development of the overall execution of the AAC to deliver a consistent client experience for clients and prospective clients. Lead with a standard of excellence in executing against key activities; financial planning, engagement meetings, service meetings, digitally enabled advice, client acquisition, inbound/outbound phone calls to increase sales production and results.

Responsibilities:

• Actively create and manage the strategy for development and succession planning throughout the sales organization.  Support employee development and continue to manage inclusion & evolve diversity strategy. Direct the execution of recognition and engagement across multiple sites and teams.

• Provide leadership support to the sales and operations annual planning process and organization-wide strategic planning in addition to driving consistent standards of excellence and execution that supports the results of the AAC. 

•  Proactively develop strong working partnerships across the enterprise to continue evolving the AAC to optimize employee engagement, client experience, and execution to improve results. 

• Develop, implement and adapt sales strategies to changing circumstances as required.  Clearly communicate the strategic direction of AAC to the team and key partners.

• Lead projects as assigned, on time and within budget, including cross team/department projects as required.

• Ensure effective controls are in place to proactively manage risk and remain in compliance with company policies and procedures.   

• Manage the budget for areas of responsibility and work to identify and solve potential challenges and opportunities.

The Preferred Candidate:

The preferred candidate is an experienced, confident executive who is comfortable and effective at all levels of the organization. The ideal candidate possesses the following characteristics:

• Leadership and Management: Strong leadership skills, with the ability to inspire and manage a team. Proven general management skills with a successful track record of building and maintaining a best-in-class team. 

• Financial Acumen: Deep understanding of financial products, markets and regulations

• Customer Service: Exceptional skills in client relationship management and customer service

• Strategic Mindset: Think strategically, creatively, and drive innovation with a focus on continuous improvement as well as the ability to develop and implement strategic plans.

• Results oriented: Results-oriented, accountable, and focused on client needs and creating value for the shareholder.

• Change Management: Build and develop top talent as well as effectively manage and lead through change.

• Relationship Management: Ability to build and manage internal and external relationships; establish trust and communicate effectively.

• Analytical Skills: Strong analytical and problem-solving abilities.

• Technological Proficiency: Famil