Manager of Operations-GI Center of Advanced Endoscopy

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Operations Manager, GI Center of Advanced Endoscopy reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Operations:
  • Attracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learning
  • Collaborates with Human Resources and other managers to ensure appropriate staffing
  • Advances innovative retention strategies for staff
  • Collaboratively manages the disciplinary process when appropriate
  • Facilitates the annual performance review process
  • Ensure application of staffing tools
  • Manages people and resources to ensure safe and efficient patient care operations
  • Collaborates with the coordinator to ensure optimal staffing and scheduling practices are achieved
  • Embeds innovative strategies to support a healthy practice environment that encourages break time and reduces worker fatigue
  • Partners with the clinical and non-clinical support services departments to ensure optimal patient throughput
  • Supports care coordination and response to operational issues
  • Ensures sustained Control phase of DMAIC for all process improvement initiatives
  • Ensures regulatory and billing compliance
  • Performs assessments and evaluations to determine approach to implementation of new processes, protocols, and procedures
  • Responsible for Environment of Care
  • Identify processes and outcomes which are important for customer satisfaction, technical quality, regulatory compliance or other institutional priorities
• Customer Focus:
  • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
• Creative Leadership:
  • Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.
• Coaching and Development:
  • Provides daily, just-in-time feedback to improve performance and self-esteem of staff.
  • Tracks coaching discussions and actual performance of associates to ensure accountability.
  • Seeks ways to match staff members talents and career interests with organizational opportunities.
• Continuous Learning:
  • Continually examines ways to improve business relationships with customers, suppliers, community, etc.
  • Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.
• Additional Key Functions:
  • GI Endoscopy and related gastroenterology/hepatology niche programs:
  • Ensures all staff and shifts have appropriate supervision and monitoring to ensure effective, safe, efficient, productive and high quality operations.
  • Ensures a safe high quality work environment for the delivery of care and services.
  • Identify and manage cross-project dependencies and resolve conflicting priorities.
  • Facilitate and ensure cross-functional resource support for projects.
  • Advocates the use of effective and proven project management, quality process improvement methodologies and budget management techniques to support defined project objectives on-time and on-budget 
  • Coordinates the development and execution of the operational/system implementation, and communication plans for various cardiovascular projects.
  • Develops and maintains relationships with all customer including staff, physicians and vendors.
  • Establishes, implements, and monitors the unit or service areas capital and operating budget to achieve defined targets
  • Creates annual operating budget and is accountable for monthly financial performance
  • Creates and implements capital request, replacements and departmenta