Associate Director, Ops Excellence Supported Studies

At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. R&D is committed to discovering and delivering transformational vaccines and medicines to prevent and change the course of disease. Science and technology are coming together in a way they never have before, and we have strong tech-enabled capabilities that allow us to build a deeper understanding of the patient, human biology and disease mechanisms, and transform medical discovery.  We are revolutionising the way we do R&D. We’re uniting science, technology and talent to get ahead of disease together.

The Supported Studies Associate Director, Operations Excellence is responsible for assisting with the supported studies (SS) process, and, when applicable, for leading simplification efforts, whilst assessing the impact of internal and external changes on the  supported studies.

The role is also accountable for internal communications including metrics, study outcomes, process highlights and changes, as well as the management of Full Service Provision (FSP) e.g Contract workers, with dotted line SDA management responsibility.

The Associate Director, Operations Excellence Supported Studies works in partnership with the Supported Studies LT including the GPO, Operations Excellence Directors, Contracts Director. SDL Directors as well as other key GSK stakeholders as required.

Key Responsibilities:

• Develop and lead the SS communications plan including value of SS, progress updates, targeted comms to key stakeholders
• Single point of contact for the supported studies team for FSP providers and line management of FSP staff
• Ensuring adequate use of technology to enable resource management assessment.
• Assisting Supported Studies SDL Operations Directors with the overall resource management analysis, if/when required.
• Coordinating the CoE Call for Proposal calendar, updated coordinating with Operations Director and Asset Leads
• Partnering with GPO and relevant stakeholders to identify gaps and areas of improvement, including changes in the SS landscape, and propose and implement solutions.
• Transfer of Value (TOV) accountability, ensuring adequate data collection, monitoring and distribution of information on a timely manner.
• Promote and implement the use of technology for process simplification and quality improvements.
• Deliver process improvements and ensuring consistency in approach across TAs for all operations aspects of supported study delivery and management, including but not limited to budget forecast planning.
• Overall management of KPIs, including communication, reporting to internal stakeholders and initiating KPI process improvement

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Minimum of five years of experience in clinical research
• Minimum of BSc (Hons) in Clinical or Medical Sciences or equivalent

Preferred Qualifications:

• Advanced degree (e.g. MS, PhD, PharmD) or equivalent experience
• Clinical Operations experience
• Entrepreneurial spirit with strong problem solving skills to find solutions to unexpected challenges
• Experience developing communications materials including progress update and value
• Prior experience identifying and implementing systems and process improvements
• Prior experience managing control documents such as policies, SOPs, written standards
• Prior experience establishing, monitoring and adjusting KPIs based on performance
• Experience working in matrix environment
• Proven ability to build and nurture relationships with a range of stakeholders
• Must have excellent verbal and written communication skills, and ability to influence, lead and drive change. 
• Comfortable projecting, managing, and reporting staffing and above study level information  
• Demonstrated awareness of the principles of quality, safety, risk management and compliance (ICH and GCP)

Please visit  GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.