Program Specialist, Community Health

Location: Bethesda,Maryland,United States

The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

Position Summary: Responsible and accountable for administrative support for and contributing to the design, implementation, evaluation, and day-to-day management of the Public Health Integration and Quality Improvement and Integration portfolios focused on optimizing care, enhancing public health and primary care integration and clinical quality.  

Contributes to NACHC of the Future as a vital learning organization, coordinating internally with other NACHC functional areas, Community Health staff, and externally with NACHC members.

PRIMARY RESPONSIBILITIES AND DUTIES

1.     Administrative Support:

a.     Contribute to project design and implementation, including expert panels, launch/mid-project/harvest meetings, learning communities, and training events

b.     Project support, including correspondence, deliverable tracking, meeting and event coordination, and virtual event hosting.

c.     Using quality improvement techniques, e.g., run charts

d.     Qualitative and quantitative data evaluation, analysis, and visualization support

e.     Content development (tools, resources, surveys, communications/media, publications, presentations, microlearning, webinars, etc.)

f.      Dissemination of results, successful care models, best practices, emerging evidence-based strategies, implementation approaches, lessons learned, and developed content

g.     Maintaining shared workspaces/collaboration platforms (e.g., Teams, SharePoint, Confluence, Asana, Dropbox, Cobblestone)

2.     Contribute to building a talented, committed, high-performing team to support and manage portfolios.

a.     Provide administrative and operational support for team and affiliated contractors

b.     Contribute to building a national network of subject matter experts and expert faculty.  

1. Contribute to NACHC organizational improvement and integration efforts through:
1. NACHC Conferences, Committees, and Task Forces
2. NACHC Performance Improvement teams
3. Providing excellent customer service internally and externally to health centers, Primary Care Associations (PCAs), and Health Center Controlled Networks (HCCNs)
4. Representing NACHC with other organizations and agencies

4.     Contribute to the business operations and financial stewardship for NACHC and Community Health through efficient and effective management consistent with OMB and audit principles.

1. Vendor management for assigned projects
2. Consultant management for assigned projects
3. Customer Service
4. Provide content for proposal development and approval

e.     Contribute to RFP development, implementation, and workflow

f.      Grants management: support contracting, invoicing, and expenses for assigned projects

g.     Reporting requirements as designated by funders for assigned projects 

5.     Cultivate and contribute to the success of complex partnerships with external national and federal partners (e.g., CD