Merchant Support Representative - 10/21 Utah Only

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Merchant Support Representative to help grow our company and ensure our mission is achieved! 

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. 

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our customer service department has one goal: to create a positive, engaging, and risk free experience for our customers and agents while driving the business. 

YOU ARE: A highly detailed-oriented rockstar who loves helping our merchants journey at Progressive Leasing. If you’re a great communicator, passionate about helping others and highly detail oriented, then take the next step in your Prog career path and apply now!  

OUR DAY-TO-DAY: 

• Train new stores on Progressive Leasing services, products and other company information 

• Maintain store relationships 

• Test, train, and update stores on new policies and system updates 

• Support the processing and customer service departments when they are in need 

• Maintain a positive attitude and a high level of professionalism with store representatives, customers and fellow employees 

• Make good use of your time by: running reports and following up with stores; doing invoices and helping process accounts when processors are busy; helping customer service calls; responding to emails and voicemails in a timely manner 

• Other duties as assigned 

YOU’LL BRING: 

• Shift will include nights and weekends 

• Excellent verbal and written communication skills 

• Computer & Typing literacy/proficiency, working with multiple software applications/screens simultaneously 

• Phone Experience in a customer service/call center environment 

• High school Diploma or GED equivalent