System Manager (On-Site LAPD)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The CMSO Software Enterprise Operations Organization specializes in delivering cutting-edge software solutions to the public safety sector. Committed to empowering our customers, we provide innovative technology, expertise, and tools to help them achieve their mission-critical objectives. From Computer Aided Dispatch to Records Management Systems, Jail Management Systems, and Mobile Data Computing, we support groundbreaking products that enhance response times and safety in emergent situations. In our fast-paced environment, we seek motivated and professional individuals dedicated to advancing our organizational goals.

Job Description

This pivotal role as a Motorola Solutions System Manager oversees the PermierOne Records Management System exclusively for the Los Angeles Police Department (LAPD), the nation's second-largest police agency and a key partner of Motorola Solutions. Located on-site with the LAPD, the System Manager functions as a liaison between the LAPD customer and Motorola Solutions' support division. Responsibilities include managing customer RMS systems, associated services, and interfaces, with proficiency in basic network, infrastructure, and MSSQL database operations being crucial. The System Manager cultivates constructive relationships with the LAPD, proactively addresses issues, and ensures adherence to operational protocols upholding the deliverable tasks within the customer's master service agreement and maintenance contract.

THIS IS AN ON-SITE POSITION WORKING AT THE LOS ANGELES POLICE DEPARTMENT POLICE ADMINISTRATION BUILDING IN LOS ANGELES, CA.

Requirements, Knowledge & Skills:

• 3+ years of Public Safety Applications experience

• Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order

• Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends

• Experience working with or deploying hardware and software solutions

• Experience creating positive working relationships with customers and application end users

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask

• Excellent verbal and written communication skills • Comfortable working both alone and in a team environment

• Ability to troubleshoot application system issues including hardware, network, and third-party components

• Self-motivated with the ability to manage workload with minimal oversight

• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

• Experience with Public Safety Applications including CAD & RMS

• Experience with Virtualization software

• Experience with firewalls and routers; Fortigate preferred

• Familiarity with SQL, XML, .NET

Preferred Knowledge/Skills:

• Motorola PremierOne RMS Experience or comparable RMS applications

• Proficiency in NIBRS incident base reporting

• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)

• Experienced with Network Load Balancing (NLB) and Clustering

• Experience with hardware blades and Storage Area Networks (SAN); HP preferred

IMPORTANT: ​This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

The salary range for this position is $100,000-$110,000 USD depending upon the level of experience and other qualifications.

Travel Requirements Under 10%

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