Jobs and Careers

Member Service Representative II - Brooklyn-Jacksonville FL - (Full Time)

Jacksonville, United Statesfull_timeVerifiedPosted 6 Aug 2025

About the role

To provide members and prospective members the full range of financial products and services while demonstrating advanced job knowledge and service skills. The MSR III operates with minimal supervision, performs complex banking functions, and enhances member interactions by providing education on available service channels and engaging in financial discussions. Provide assistance/training to lower-level team members.

Counsel members on financial wellness, identifying opportunities to deepen relationships
Assist members with submitting consumer loan applications
Analyze, research, and resolve complex account discrepancies and member concerns
Identify and mitigate potential fraud or suspicious account activity
Initiate fee adjustments or service accommodations within defined authority limits
Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience
Comply with all federal regulations and institutional policies related to financial services
Support operational efficiency by minimizing errors and adhering to quality control measures
Process complex transactions, including large cash withdrawals, loan payoffs, and certificate redemptions
Ensure accurate and compliant handling of cash, negotiable instruments, and transactions
May conduct external financial outreach, participating in local events and educational presentations
May serve as a branch specialist in an area such as IRAs, Financial Health Presentation Specialist, or mortgage
May assist with branch vault procedures, including opening, closing, and balancing
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned

Advanced skill building effective relationships through rapport, trust, diplomacy, and tact
Advanced research, analytical, and problem-solving skills
Advanced skill working independently and in a team environment
Advanced skill maintaining composure in a high-production and changing environment
Advanced knowledge of deposit and loan products, services, and operational procedures
Advanced skill navigating multiple systems efficiently and adapt to evolving technologies
Advanced skill exercising sound judgment and make informed decisions
Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment
Advanced verbal and written communication skills to engage with members and colleagues

Desired Qualifications

Significant experience in financial services, retail banking, or a credit union environment

Hours: Available Monday - Saturday: hours based on business needs

Location: 150 Riverside Ave Ste 101, Jacksonville, Florida 32202

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.