Senior Product Manager, Ecosystem Onboarding and Growth

Senior Product Manager, Ecosystem Onboarding and Growth - New York, NY or Miami, FL

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join Western Union as a Senior Product Manager, Ecosystem Onboarding and Growth

Western Union powers your pursuit

As Senior Product Manager Ecosystem Onboarding and Growth, this role drives strategic expansion and operational excellence for digital banking products, focusing on boosting user adoption, revenue, and product performance. Responsibilities include leading cross-functional efforts to develop and optimize solutions, managing customer onboarding growth and customer across the product lifecycle. The position supports wallet products and embedded finance products

Role Responsibilities

Product Operations Leadership and Management: 

• Lead strategic initiatives to drive the expansion and growth of digital banking products.

• Develop and implement strategies to boost user adoption and increase revenue from product usage

• Optimize product performance through continuous improvement creating global blueprints and best practices

• Manage cross-functional teams to develop and enhance digital banking solutions.

• Provide product leadership across western union as the subject matter expert of what it take to growth and optimize our wallets and embedded finance products.

Product  Onboarding and Growth

• Oversee customer onboarding processes to ensure a seamless experience.

• Support customers throughout the product lifecycle, addressing their needs and concerns.

• Collaborate with stakeholders to align product strategies with business goals.

• Monitor market trends and competitor activities to identify growth opportunities.

• Conduct product performance reviews.

• Implement customer feedback loop.

• Stay updated with industry trends.

• Work with product development team ensuring quarterly builds and enhancements have the correct product priority and focus on those items that move the needle.  

Enhancement and Innovation Planning: 

• Identify opportunities for product enhancements that align with evolving customer needs and market trends. 

• Collaborate with product management to define requirements for new features, process improvements, and technological upgrades. 

• Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof. 

• Foster a culture of innovation, encouraging the team to challenge the status quo and explore emerging payment and account technologies

Embedded Financial Services Growth

• Own the growth of embedded financial services products across digital and retail channels, including Ecosystems, wallet integrations and API-based offerings. 

• Work with partner banks, fintechs, and third-party vendors to ensure we position and lead with the correct product that meet our customers’ needs and serve at the right digital or retail moment.

Product Subject Matter Expert

• Build, mentor, and inspire a high-performing product delivery fitting into a culture of ownership, accountability, and excellence. 

• Establish clear goals, performance metrics, and development plans that foster professional growth and operational mastery. 

• Promote cross-functional collaboration, transparent communication, and a commitment to customer-centricity. 

Role Requirements

• Experience driving customer acquisition, retention, and engagement strategies with a focus on delivering exceptional user experiences

• Deep understanding of growing account-based products, payment and bank account-based products, credit services, and card-based wallets

• Proven experience in launching new products or features, including pricing, positioning, and market analysis

• Hands-on work with banking-as-a-service platforms, card issuing, and embedded finance providers

• Strong analytical, communication, and stakeholder management skills

• Familiarity with global regulatory environments and experience