Traveling Community Operations Support Specialist

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

Job Description

What You Will Do:

Our Traveling Community Operations Support Specialist provides field operations support across communities and is responsible for executing key projects related to community setup, revenue generation, and customer experience improvements.

• Acts as a representative of operations and supports the successful launch, stabilization, or improvement of assigned communities.
• Responsible for enhancing the customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness.
• Provides hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed.
• Serves as a subject matter expert on operational policies and procedures, supporting both community teams and central operations.

This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air. There is a preference to a base location in one of AIR's existing major markets near a major airport: Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County or San Diego.

A bit more about what you’ll do…

• This role supports the successful setup of new communities and the implementation of projects focused on revenue generation and enhancing the customer experience.
• It provides both on-site and remote operational support across multiple communities to ensure consistency in service delivery and adherence to company standards.
• The position partners with community teams to drive revenue through resident acquisition and retention efforts, including direct support with leasing and customer service.
• It is also responsible for training and supporting team members on systems, processes, and daily operational procedures to ensure successful adoption and execution.
• As a subject matter expert in operations, the role assists with troubleshooting, resolving resident concerns, and training on-site teams.
• It also may provides temporary staffing coverage for community positions during vacancies or high-demand periods.
• In collaboration with leadership, the role identifies process improvements, supports revenue initiatives, and shares updates on project status and community performance.
• Regular communication and reporting to central operations, leadership, and other key stakeholders.

Qualifications

What You Bring:

• Ability to travel at least 75% of the time with easy access to large Airport
• Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
• Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition.
• Highly organized with attention to detail and the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving.
• Technologically proficient with experience in property management systems and tools.
• Demonstrated ability to support training efforts, and provide operational coverage as needed.
• Understanding of financial processes, including budgets and variance review, is preferred.
• A background in process improvement, community setup, or operations support is a plus.
• Leadership or project management experience is highly desirable.

Additional Information

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance including :

• Expected base salary between $70,000-$80,000 plus target annual bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. Due to the travel associated with this position, home base geographical location will also be considered in the offered pay rate.
• 25% Rent Discount at any AIR community (a rental applicati