Senior Service Engineer - FastTrack for Microsoft 365

Microsoft 365 continues to experience incredible double digit growth year after year as Microsoft evolves and delivers on the industry’s leading AI, cloud productivity, security, compliance, and management solutions. FastTrack for Microsoft 365 has a primary worldwide role enabling customers to realize the benefits of the investments they have made in Microsoft 365. 

Senior Service Engineer - FastTrack for Microsoft 365

The FastTrack Data Migration team, as part of FastTrack for Microsoft 365, assists customers in preparing for and moving their data from on-premises and third-party cloud systems to Microsoft 365. As a Senior Service Engineer in FastTrack for Microsoft 365, you will work with technical program managers, product engineering, and service delivery teams to create technical solutions that assist customers migrating to Microsoft 365. You will ensure the success of these programs by having deep customer empathy, designing services for enterprise scale and world-class support, using telemetry and feedback to optimize process, and embodying the growth mindset. 

Location: By applying to this U.S. based position, while remote work is possible, relocation does not apply/is not provided for the role. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• You’ll independently implement high-performance solutions across teams while maintaining a quality checklist. You’ll also create and monitor telemetry data and influence analytics to better identify patterns that reveal errors and unexpected problems. 

• You will work with product engineering, prioritizing customer and partner insights while providing technical requirements for service design. 

• You will respond to incidents and complex issues by identifying and troubleshooting the issue, deploying the appropriate fixes, and implementing automations to prevent recurring issues. You’ll also follow prescriptive guidance for security, privacy, and compliance standards. 

• You will collaborate within and across teams by proactively and systematically sharing information. You’ll also resolve conflicts across teams and engage with partners to meet mutual objectives. 

• You will improve the development and operations of related sets of systems, platforms, or products by sharing insights and best practices. You’ll do this by continually developing your understanding of insights and best practices, and by mentoring other engineers. 

Embody our Culture and Values

Qualifications

Required/Minimum Qualifications (RQs/MQs)  

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering 

           o OR equivalent experience. 

• 3+ years technical experience working with large-scale cloud or distributed systems. 
• 2+ years technical experience designing services for a customer facing, online solution.
• 1+ years functional experience with the M365 product suite.

Additional or Preferred Qualifications (PQs) 

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

o OR equivalent experience. 

• 2+ years technical experience designing services for the M365 product suite or a data migration solution. 
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). 
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications 

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area