Product Owner - Telephony Automation

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With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Seeking a Product Owner for the Telephony Automation team, where the focus will be on balancing compliance with driving innovation.  This role will involve overseeing the integration of telephony services and the use of those products across our Contact Center teams with a focus on improving Customer Experience.

The Product Professional is responsible for maximizing the value of the product resulting from work of the Team.

Product Professionals are at the center of delivering new products and driving innovation on platforms that improve customer experience, meet customer needs, and create business value while prioritizing "what" the team is working on to deliver value to the customer. The Product Professional is a servant leader and not the manager of team members, has well-rounded job knowledge and helps to coach/mentor others on the team. Structure the work for the team and delegates the work.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.).

• Understand and Ensures product features and processes align with applicable Discover regulatory, compliance, and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Articulates requirements (regulatory, contractual) into use cases, agile stories, and acceptance criteria to ensure compliance. Creates and validates user story acceptance criteria. Inspect and evaluate product progress through each iteration.

• Leads Agile practices (sprints, planning, execution, and retros) Holds meetings with the product team to continuously update product backlog.

• Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Executes appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. 

• Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance.

• Manages and communicates scope, deliverables, timelines of projects and/or plans through storyboarding and structing complex information visually.

• Contributes to the product development and vision by connecting how customer solutions support business goals. Responsible for delivering Minimum Viable Product (MVP).

• Collaborate with cross functional teams to support go-to-market strategies.

• Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible.

• Partners with vendors and/or cross-functional partners in the evaluation, development, management, monitoring and/or enhancement of assigned products and/or programs.

Qualifications You’ll Need
The Basics

• Bachelor's degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics Statistics, or related.

• 4+ years' Product Management or Engineering experience in Financial Services or Tech Industry, or related.

• In lieu of Education 6+ years' Product Management or Engineering experience in Financial Services or Tech Industry, or related.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perf