Customer Service and Scheduling Coordinator

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: 40 hours per week, Monday through Friday, 8:00 AM - 5:00 PM
Client Timezone: Eastern Standard Time

Responsibilities:

• Answer incoming calls, provide accurate information, and address common customer questions using provided FAQs.
  
• Schedule customer appointments for two estimators, grouping appointments geographically to maximize efficiency.
  
• Reference and update a daily handwritten zip code schedule to ensure optimal routing (supplementing our scheduling software).
  
• Send customer information and messages to estimators as needed.
  
• Direct calls to management for complaints, escalations, or sensitive issues.
  
• Process customer energy rebate applications, including entering data into the rebate portal and sending confirmation emails.
  
• Call incoming leads promptly to schedule estimates.
  
• Make outgoing calls for pricing, meeting coordination, or other assigned tasks.
  
• Answer or complete tasks on emails forwarded to you by employees.
  
• Maintain a professional, friendly phone manner always.
  
• Primary focus on inbound call handling and lead conversion
  
• Administrative support role with light paperwork duties
  
• Direct customer interaction representing the company's brand and values

Scope:

• Full-time position (40 hours per week)
  
• Remote work arrangement from home office
  
• Eastern Standard Time zone schedule (8 AM - 5 PM)
  

Requirements

• Clear, neutral English accent; easily understood over the phone.
  
• Strong interpersonal skills with a warm, customer-focused demeanor.
  
• Experience in customer service, call handling, or scheduling preferred.
  
• Proficient in basic computer use, data entry, and navigating web-based tools.
  
• Ability to learn basic insulation industry terms and processes.
  
• Highly organized with attention to detail, especially in routing and scheduling.
  
• Able to work independently while following established processes.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job