Associate, Guest Services

Overview

 

Scope of Position:  The Associate, Guest Services will look after the needs of each guest upon arrival, throughout their stay, and during the checkout process. This position is expected to display a knowledgeable and professional manner to provide the best retreat experience possible for each guest.   

 

Reports to: Manager, Front Desk

Responsibilities

• Perform activities required for providing services to the guests of the retreat, including but not limited to greeting guests in the parking lot, assisting with baggage, guest check in/checkouts, room key distribution, guest information in PMS, reports/programming, and restocking guest literature and other Chalet amenities.
• Participate in an ongoing training program to demonstrate proficiency with the PMS and other systems that will ensure consistent front desk service.
• Review daily room occupancy and rate totals, cross checks batch registration with system check-ins and submitting daily deposits.
• Monitor and clean as needed the Grand Chalet to meet standards
• Clean, monitor, and stock the drink station
• Stock Linens and Supplies at Front Desk and in retail as needed
• Provide other services as defined by Guest Services Leadership

 

Qualifications

• High School diploma or equivalent
• 1 to 3 years’ experience in customer service, hospitality or a related field
• Experience in dealing with guests in a non-intrusive, supportive, and grace-based manner.
• Excellent interpersonal and communication skills
• Valid Driver’s License and acceptable driving record
• Committed to being present at appropriate times to work, 20-28 hours weekly, all shifts all days
• Proficiency in Microsoft Office Products and/or knowledge of a property management system
• Ability to lift and/or carry objects weighing up to 50 lbs.
• Exhibit the following competencies: dependability, team player, job knowledge, initiative, problem solving
• Commitment to WinShape Foundation purpose and Core Values