Senior Service Manager BU West Infra

<p><span><span>The forest is at the heart of Stora Enso, and we believe that everything made from fossil-based materials today can be made from a tree tomorrow. We are the leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. Stora Enso has approximately 19,000</span><span> employees.</span></span><span> </span></p><p><span> </span></p><p><span><span>This is your chance</span><span> </span><span>work at the intersection of sustainability, innovation, and profitability, </span><span>contributing to </span><span>digital solutions</span><span> that deliver impactful business performance</span><span>. Everyday.</span></span><span> </span></p><p><span> </span></p><p><span><span>We are looking for a </span><span>Senior Service Manager</span><span> within</span><span> Mill IT Services</span><span> </span><span>to join </span><span>Stora Enso's global IT </span><span>starting</span><span> </span><span>as soon as possible. </span></span><span> </span></p><p><span> </span></p><p><span><span>You will be joining the </span><span>Business Unit Mill IT Services </span><span>team </span><span>with the vision of </span><span>delivering</span><span> </span><span>“T</span><span>rusted IT services and solutions that keep </span><span>Stora Enso’s</span><span> mills running smoothly</span><span> and securely</span><span>”</span><span>.</span><span> </span><span>You will be reporting to </span><span>the </span><span>H</span><span>ead of</span><span> Business Unit Mill IT Services</span><span>.</span></span><span> </span></p><p><span> </span></p><p><span><span>Stora Enso is currently transitioning</span><span> </span><span>towards a global</span><span> IT</span><span> </span><span>proactively </span><span>partnering up with </span><span>our </span><span>business</span><span> colleagues</span><span> to drive growth</span><span> </span><span>with every project</span><span> and</span><span> every line of code</span><span>. We build on a digital core to </span><span>deliver what our business</span><span> and customers need most.</span><span> </span><span>Your role will be critical in this shift, as we embed AI, automation, and data-driven governance into the fabric of the organization.</span></span><span> </span></p><p><span> </span></p><p></p><p><b><span>Purpose</span></b><span> </span></p><p><span><span>As the Senior Service Manager, y</span><span>ou </span><span>are responsible for</span><span> ensuring that IT &amp; Digital </span><span>s</span><span>ervices and </span><span>p</span><span>roducts within the BU West Infrastructure domain </span><span>operate</span><span> seamlessly, efficiently, and to the highest standards of quality and cost-effectiveness. You will oversee the full lifecycle of <span>infrastructure-related</span> services</span><span>,</span><span> from governance and performance monitoring to continuous improvement</span><span>, </span><span>ensuring they meet both business expectations</span><span>, </span><span>regulatory </span><span>and IT security </span><span>requirements.</span><span> You form and lead persons/teams from external partners</span><span> (mainly),</span><span> and you will have strong mandate to </span><span>build</span><span> best fitting operating model BU West Infra </span><span>Services </span><span>meeting</span><span> Stora Enso’s </span><span>requirements</span><span>.</span></span><span> </span></p><p><span> </span></p><p><span><span>You play a key leadership role in driving operational excellence and stability </span><span>of IT &amp; </span><span>D</span><span>igital </span><span>s</span><span>ervices </span><span>and products within </span><span>mill IT environments. Your work ensures that </span><span>Stora Enso’s</span><span> digital foundation </span><span>remains</span><span> secure, reliable, and aligned with the evolving needs of </span><span>the</span><span> mills and business units.</span><span> You </span><span>take decisions that balance immediate performance with long-term enterprise value</span><span>.</span></span><span> </span></p><p><span> </span></p><p></p><p><b><span>Your responsibilities</span></b><span> </span></p><ul><li><p><span><span>Take end-to-end r</span><span>esponsib</span><span>ility</span><span> for </span><span>crucial </span><span>IT &amp; Digital </span><span>s</span><span>ervices and </span><span>p</span><span>roducts </span><span>within </span><span>mills</span><span>, includin</span><span>g </span><span>delivery, </span><span>efficiency</span><span>, </span><span>quality</span><span> </span><span>and continuous improvement in collaboration with all participating partners.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Oversee and ensure stable and efficient</span><span> operations</span><span> at </span><span>mills</span><span>, safeguarding production continuity through </span><span>regular testing</span><span> of IT </span><span>s